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Paul J. from Philippines

Paul J.

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Paul J. is a skilled professional with significant experience in the healthcare and technology industries. While working at Cognizant, he took on roles such as a programmer, indexer, and invoicing expert, where he developed and maintained applications related to patient data, claims processing, and billing systems. His ability to write efficient code in languages like Java and .NET, alongside ensuring compliance with healthcare standards including HIPAA, marked his tenure. Prior to this, at Asurion, Paul excelled in sales and financial roles where he not only promoted device protection plans but also maintained high customer satisfaction scores. At Concentrix Makati, he provided technical advice for General Motors, handling escalated customer issues with professionalism. His experience extends to financial advising at Alorica and technical support roles at both iQor and Teletech Lipa, where he was lauded for his strong communication and technical skills, particularly in areas like data entry accuracy, CRM systems, and HIPAA compliance. Paul holds a Bachelor's degree from Saint Paul College of Technology.

Experience

  • Programmer / Indexer / Invoicing

    Cognizant · 2026 — 2026
    Developed, tested, and maintained healthcare-related applications and systems for clients, focusing on performance, reliability, and scalability. Engaged with modules pertaining to patient data, claims processing, billing systems, and electronic health records (EHR). Collaborated with cross-functional teams to fulfill system requirements. Wrote clean code using programming languages including Java, .NET, or SQL, and performed debugging, troubleshooting, and issue resolution to ensure system stability. Ensured compliance with healthcare standards and data privacy regulations such as HIPAA.
  • Sales / Financial / Invoicing / Billing

    Asurion · 2025 — 2025
    Assisted customers with inquiries on mobile devices, electronics, and protection plans, clarifying product features and benefits. Promoted and sold device protection, insurance plans, and technical support subscriptions. Handled inbound and outbound calls to identify customer needs and recommend solutions while delivering basic troubleshooting for various tech devices. Accurately documented customer interactions in CRM systems, ensuring adherence to data privacy standards.
  • Technical Advisor / Sales / Financial

    Concentrix Makati · 2024 — 2025
    Managed inbound inquiries related to General Motors vehicles and services, assisting customers with vehicle features, warranty coverage, and roadside assistance coordination. Provided support for GM brands like Chevrolet, GMC, Cadillac, and Buick while troubleshooting basic technical issues. Documented customer interactions meticulously while navigating multiple systems, ensuring compliance with company policies and high-quality customer service standards.
  • Senior Agent

    IQOR - Sta. Rosa · 2023 — 2023
    Facilitated complex customer cases relating to rebates, device trades, and account discrepancies. Mentored new agents by sharing best practices and process clarifications, while maintaining high accuracy in account updates. Supported team stability and service quality through peer guidance.
  • Financial Advisor / Billing / Invoicing

    Alorica - Lipa · 2022 — 2023
    Assisted customers with payments, past-due balances, disputes, and credit limit requests while balancing a customer-first approach to collections. Ensured compliance with policies during the resolution of sensitive financial concerns and consistently met call handling and quality metrics.
  • Customer Service Representative

    Teletech Lipa · 2021 — 2022
    Managed inbound calls from members of UnitedHealthcare concerning insurance coverage, benefits, and claims. Helped customers navigate plan details and resolved concerns efficiently while maintaining high customer satisfaction and compliance standards. Adhered to HIPAA guidelines to safeguard sensitive health information during interactions.

Skills & Expertise

Education

  • Bachelor
    Saint Paul College of Technology · — — 2014
  • High School
    Tagumbao High School · — — 2010
  • Elementary
    Gerona North Central · — — 2006

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