Paula K.

Managed and administered social media accounts, ensuring consistency with brand identity. Developed digital content tailored to various platforms and formats to engage the community. Assisted in designing and implementing communication strategies aimed at enhancing online community strength. Monitored daily mentions, comments, and direct messages for timely responses. Wrote and edited persuasive copy for each social media platform. Planned and executed the content calendar for key social media channels. Provided in-person and phone customer service to resolve inquiries and channel requests efficiently. Handled order reception, verifying data and registering for proper administrative management. Coordinated order dispatch, ensuring adherence to given instructions. Contributed to administrative processes, collaborating in basic documentation, filing, and follow-up tasks.

Supported administrative functions through collaboration on essential documentation, filing, and procedural follow-ups.