Paula L.
Mid-Level Medical Office Manager
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Paula L. is an accomplished professional with over a decade of experience in medical office management and customer service. Currently serving as a Patient Services Representative Team Lead at Advanced Radiology in Columbia, MD, she oversees the daily intake of around 300 patients, optimizing staff workload to enhance operational efficiency. Previously, she was a Scheduler Coordinator at Walding & Associates, ensuring the seamless coordination of dental staff schedules while utilizing Denticon software for productivity maximization. Her multifaceted expertise extends to real estate as a broker at Love Florida Properties, where she facilitates property transactions with meticulous attention to client needs. Her background also includes managing clinical team support at Concierge Home Care, coordinating in-home care providers to deliver patient-focused services, and serving as the Assistant Director of Operations at Exodus Women's Center, ensuring compliance with industry standards. Her credentials include a 2-15 Insurance License, Real Estate Broker certification, and other professional certifications, underscoring her versatility and commitment to excellence in diverse operational settings.
Experience
Patient Services Representative Team Lead
Advanced Radiology · 2025 — PresentSupervise daily patient intake and ensure a seamless check-in process for approximately 300 patients each day. Distribute tasks among Patient Service Representatives to enhance operational efficiency and reduce wait times. Monitor patient flow and adjust staffing or procedures to align with daily volume targets. Verify prior authorization for services before patient appointments and collaborate with the IVT team on necessary updates. Address patient inquiries directly, ensuring concerns are handled with professionalism and empathy. Train staff on de-escalation strategies to empower issue resolution prior to escalation. Promote a patient-first philosophy to build satisfaction and trust, guiding Patient Service Representatives on protocols and communication practices. Identify and implement process improvements to eliminate workflow bottlenecks and enhance patient experiences.Schedule Coordinator
Walding & Associates · 2024 — 2025Manage schedule coordination for 5 to 7 dentists, dental assistants, and hygienists. Ensure an effective daily schedule to optimize productivity using Denticon software. Adjust appointments to accommodate urgent patient needs, cancellations, or changes in staff availability. Assist patients in updating their insurance and personal information.Insurance Agent
Easy Insurance Solutions · 2024 — 2024Evaluate the needs of Medicare beneficiaries through both inbound and outbound dialing systems. Record beneficiaries' plan selections for submission.Clinical Team Support
Concierge Home Care · 2024 — 2024Coordinate schedules for 20 to 25 healthcare professionals, including nurses and therapists, to deliver in-home care for patients discharged from hospitals or other facilities.Owner / Operator
The Koffee Barn · 2020 — 2022Operate a family-run business providing customers with merchandise and meal options. Manage employee schedules, reconcile daily receipts and bank statements, calculate payroll, and oversee hiring and training of staff.Assistant Director of Operations
Exodus Women’s Center · 2011 — 2019Oversee office management and maintain provider credentialing with hospitals and surgical facilities. Verify insurance coverage to ensure service billing accuracy. Implement and monitor office procedures for HIPAA and OSHA compliance. Conduct employee evaluations, recruit and train staff, manage medical supplies, handle electronic medical records and billing, and coordinate administrative tasks.Broker
Love Florida Properties · 2004 — PresentAssist families in locating their ideal homes or downsizing to retirement residences. Manage contract writing, appointment scheduling, appraisals, and repairs to support family transitions in home purchases, sales, or rentals.
Skills & Expertise
Education
- High School DiplomaBraxton County High School
- Associate DegreeFlorida Community College
- Associate DegreeUniversity of Phoenix
- Associate DegreePolk State College