Pauline C.

Pauline C. is a dedicated professional with extensive experience in customer service and training facilitation. She began her career at Sutherland Global Services, providing comprehensive support for streaming services via multiple channels. Later, at Probe Group Philippines, she honed her skills in chat and email support within the retail and logistics sectors. Transitioning to Bill Gosling Outsourcing, she effectively addressed complex escalations as a Senior Customer Service Representative before advancing to a Facilitator, Learning and Development. In this role, Pauline develops and conducts training sessions for both new and experienced call center agents, emphasizing instructional design and administrative management. Her contributions include fostering communication between departments to ensure operational compliance. With a Bachelor of Secondary Education majoring in Social Studies, she is also a licensed professional teacher, showcasing her commitment to continuous professional growth and excellence in training.