Pauline W.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Pauline W. is an experienced Customer Service Representative and sales specialist with a background in the sales, gaming, marketing, advertising, tech, and fitness industries. She has contributed to direct sales, partner channel management, and business operations, notably at Candice Gaming as a customer care representative, Smollan Industries as a sales promoter, and Phones and Accessories as a sales agent. Pauline managed client relationships, conducted sales analysis, and delivered customer engagement initiatives. Her work included gameplay testing, sales activation, and quality assurance, as well as resolving customer inquiries in call centers and enhancing visitor experiences as a receptionist. She possesses strong abilities in client relationship management, sales analysis, customer engagement, and content research. Pauline holds a diploma in Public Relations from the Kenya Institute of Management.
Experience
Sales Activation
Kajiado, Kenya · 2025 — 2025Engaged customers by greeting them upon entry, providing assistance with inquiries, and resolving complaints. Managed sales processes including issuing receipts and processing returns while restocking and marking prices on items.Customer Care Representative
Candice Gaming, Kitengela, Kenya · 2023 — 2024Developed gameplay test plans for different testing groups and communicated test specifications to quality assurance teams. Crafted gameplay missions and challenges to enhance user experience while providing technical feedback to production personnel.Sales Promoter
Smollan Industries, Nairobi, Kenya · 2021 — 2022Collected and updated customer information for analysis and marketing purposes while preparing daily performance reports. Engaged attentively with customers to provide tailored product advice and promote company offerings.Call Center Agent
National Research Centre, Machakos, Kenya · 2021 — 2021Received incoming calls, delivering warm and friendly customer service. Followed established communication scripts to resolve client inquiries effectively and maintained a positive tone throughout interactions.Sales Agent
Phones and Accessories, Athi River, KENYA · 2020 — 2020Fostered positive relationships with clients through effective communication. Actively listened to customer concerns, creating a welcoming sales environment and responding to queries with current product information.Receptionist
Nyayo Gym and Spa, Nairobi, Kenya · 2019 — 2020Provided professional customer service to create a favorable business reputation, while maintaining an organized reception area. Ensured exceptional customer experiences and processed incoming correspondence to appropriate staff members.Customer Service Representative Intern
EAPCC, Athi River, Kenya · 2019 — 2019Delivered positive customer experiences by responding to inquiries and processing orders promptly. Built trustful relationships with clients and colleagues through attentive service and effective communication, adhering to company policies throughout.
Skills & Expertise
Education
- Diploma in Public RelationsKenya Institute of Management, Kitengela Branch, Kenya · — — 2025
Interested in this professional?
Sign in as an employer to save this profile or invite Pauline W. to a job.
Sign in as an employer