Pauline W.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Pauline N. is an experienced Virtual Assistant with a background in the finance, healthcare, and banking industries. At TrueBlue Solutions Pty Ltd, Pauline manages bookkeeping tasks including accounts payable, invoice processing, bank reconciliation, and payroll, while maintaining accurate financial records and office expenses. She has streamlined accounts payable processes, handled employee onboarding and terminations, and demonstrated attention to detail by intercepting fraudulent activity. Previously, Pauline served as a customer service officer at Neema Universal Healthcare Hospital, managing patient scheduling and inquiries for improved client satisfaction. Her tenure at Kenya Commercial Bank involved promoting banking products, performing account operations, and ensuring compliance through KYC verification. Proficient in data entry, accounting software (MYOB, Xero, Quickbooks), and CRM management with Hubspot, she holds a Bachelor of Commerce (Accounting) from the Cooperative University of Kenya and a Virtual Assistant Certification from ALX Academy.
Experience
Virtual Assistant
TrueBlue Solutions Pty Lt · 2025 — PresentOversee accounts payables, ensuring timely processing of invoices and vendor payments. Perform monthly bank statement reconciliations and maintain precise financial records. Facilitate employee onboarding and termination processes. Process payroll, including rent deductions and taxes, while managing office petty cash and expenses. Create and maintain spreadsheets to track financial data. Detected and stopped a fraudulent invoice, preventing a loss of 75,000 AUD.Customer Service Officer
Neema Universal Healthcare Hospital · 2024 — 2025Addressed inquiries through phone, email, and in-person interactions, providing accurate information and referrals. Utilized a queue management system to enhance patient flow and reduce wait times, contributing to overall patient satisfaction. Assisted with appointment scheduling, check-ins, and payment procedures while accurately documenting patient interactions and feedback.Sales representative
Kenya Commercial Bank · 2023 — 2023Promoted the cross-selling of banking products to enhance branch sales revenue. Engaged in community outreach initiatives to boost bank visibility and expand the customer base. Executed account opening, activation, and closing procedures while verifying KYC documents for compliance.
Skills & Expertise
Education
- Bachelor of Commerce (Accounting)Cooperative University of Kenya · 2018 — 2022
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