Pauline S.
Senior Client Partnership Manager
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Marie Pauline S. is an accomplished Business Development & Client Enablement Manager with over 15 years of experience spanning workforce solutions, influencer marketing, leadership development, and outsourcing. Based in Pasig, Philippines, she has managed client relationships across APAC, the US, EU, and SEA, leading full-cycle client lifecycle management including onboarding, adoption, retention, and growth. In her roles at Kinetic Innovative Staffing and Eastvantage, Marie Pauline drove global outreach, utilized AI-assisted workflow optimization to enhance client communications, and supported both enterprise and SMB clients with onboarding and engagement strategies. Her background includes designing and facilitating leadership development programs for distributed corporate teams, spearheading training solutions within BPO and HR services at 3 Rivers Global Solutions, EMAPTA, and TeleDevelopment Services, and implementing performance tracking tools to boost customer engagement and service quality.
Experience
BUSINESS DEVELOPMENT & CLIENT ENABLEMENT MANAGER
Kinetic Innovative Staffing · 2025 — PresentSpearheaded outreach initiatives on LinkedIn using Sales Navigator and Prosp to generate business opportunities and broaden Kinetic's client base. Cultivated relationships with potential clients, facilitating discussions that lead to discovery and alignment. Participated in discovery calls with the recruitment team to clarify client needs and expectations. Conducted partner onboarding and enablement through structured virtual walkthroughs, ensuring clients understood systems, workflows, and reporting. Maintained and fostered strong working relationships with partners through ongoing communication and progress tracking. Oversaw onboarding progress and engagement metrics to support client retention and long-term success. Collaborated across functions to provide a cohesive client experience. Utilized AI-assisted tools for client communication and to improve material organization and response time.INFLUENCER CAMPAIGN OPERATIONS (ENTERPRISE CLIENTS)
Kinetic Innovative Staffing – Supporting Ignite Social Media · 2021 — 2025Assisted in the management of influencer marketing operations for US-based enterprise clients using a remote global delivery model. Coordinated influencer campaigns and executed digital marketing strategies across various social media platforms. Collaborated with account managers, strategists, and marketing teams to ensure effective campaign implementation and high client satisfaction. Streamlined communication processes among distributed teams to enhance campaign delivery efficiency.DIRECTOR, SALES & TRAINING SERVICES
3 Rivers Global Solutions · 2020 — 2021Oversaw training implementations for clients in Sales and Customer Service sectors. Created scalable onboarding and capability development programs aimed at enhancing workforce readiness. Introduced performance tracking tools to improve customer engagement and service outcomes. Worked closely with senior stakeholders to ensure that training initiatives aligned with operational and business goals.LEADERSHIP & WORKPLACE DEVELOPMENT CONSULTANT
Independent Consulting Practice · 2018 — PresentDesigned and delivered leadership development programs and capability-building initiatives for corporate and professional audiences. Conducted both virtual and in-person workshops tailored for multicultural and geographically dispersed teams. Converted business goals into structured learning journeys and frameworks for onboarding and leadership development. Managed multiple client projects while ensuring strong relationships and program quality. Employed evaluation frameworks to measure learning adoption and behavioral impact.CLIENT ENABLEMENT & BUSINESS DEVELOPMENT MANAGER
EMAPTA · 2015 — 2017Engaged with clients to identify workforce needs and align offshore staffing solutions with their business objectives. Facilitated onboarding and transition discussions to ensure clarity in scope and delivery models. Established and nurtured relationships with both prospective and existing clients to enhance acquisition and long-term engagement. Collaborated with internal teams to align client needs with operational delivery. Recognized opportunities for business expansion by keeping abreast of changing client needs and organizational priorities.SALES & MARKETING HEAD
Eastvantage · 2012 — 2015Interacted with senior decision-makers across the US, EU, and Australia to discuss opportunities for organizational scaling and outsourcing partnerships. Identified potential business opportunities and supported initiatives for expansion in global markets. Coordinated the transition of executive agreements into operational phases by working closely with delivery teams. Contributed to market analysis and strategic development initiatives.LEARNING & DEVELOPMENT MANAGER
HP – Best Shore Application Services · 2010 — 2012Developed and implemented knowledge transfer and onboarding frameworks to support global service delivery transitions. Collaborated with cross-functional teams across three APAC business units to align capabilities for workforce development. Improved onboarding processes for new hires to facilitate quicker operational readiness. Managed Learning Management Systems to support structured training delivery and compliance. Conducted virtual training sessions for teams and stakeholders in different locations.DIRECTOR FOR TRAINING
TeleDevelopment Services, Inc. · 2008 — 2010Directed the enterprise training strategy for operational teams. Created programs focused on leadership development and workforce capability enhancement. Led training teams responsible for onboarding and ongoing leadership development.MANAGER FOR BUSINESS DEVELOPMENT
TeleDevelopment Services, Inc. · 2007 — 2008Discovered new client prospects and built strategic partnerships with potential collaborators. Drafted proposals and participated in negotiations to support the organization’s growth efforts.TRAINING MANAGER
TeleDevelopment Services, Inc. · 2005 — 2007Oversaw the delivery of training and workforce development programs across operational teams.ASSISTANT TRAINING MANAGER
TeleDevelopment Services, Inc. · 2004 — 2005Assisted in the execution of training operations and onboarding programs for new employees.SENIOR TRAINING OFFICER
TeleDevelopment Services, Inc. · 2004 — 2004Delivered essential training programs aimed at new hires and operational staff.BILLING & COLLECTIONS MANAGER
Platinum Plans Philippines Inc. · 1998 — 2001Oversaw billing and collections operations, managing receivables and payment processes. Led the Bank Payments Project which established improved banking payment channels for planholders. Crafted customer engagement promotions that significantly impacted revenue. Participated in Six Sigma training and initiated process improvements in customer-facing departments, applying Six Sigma methodologies to workflows to enhance efficiency and service quality.EXECUTIVE ASSISTANT TO THE VICE PRESIDENT
Platinum Plans Philippines Inc. · 1997 — 1998Provided administrative and operational support at the executive level to the Vice President. Organized meetings, managed executive correspondence, and prepared strategic documents. Handled confidential information and facilitated coordination between departments.HIGH SCHOOL FACULTY – ENGLISH DEPARTMENT
St. Paul College Pasig · 1992 — 1996Instructed high school students in English grammar, American literature, and Filipino literature. Served as Class Adviser for four academic years, mentoring students and supporting their growth. Oversaw the Public Relations Unit, preparing students for representation at institutional and external events.
Skills & Expertise
Education
- Bachelor of Science: Secondary Education Major in EnglishSt. Paul University Manila · — — 1992
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