Paulo G.

Paulo G. is an experienced professional in the BPO industry, with a proven track record over five years in Customer Service and Technical Support. Having excelled as a Subject Matter Expert, he was promoted to Team Leader at QWEST BPO/EVgo located in Cebu City. In his role, Paulo provided step-by-step instructions on technical issues, offered essential support to both agents and customers, and took on responsibilities as a QA for agents' calls. His career began with TELEPERFORMANCE where he delivered quality service, assisted with technical issues, and effectively upsold suitable plans to customers. Adding to his diverse skill set, Paulo is also adept in Technical Troubleshooting, utilizing tools like Zendesk, MS Teams, and Office, and has a passion for Photo/Video Editing using platforms such as Canva and Photoshop. Paulo is a proficient communicator in English, Tagalog, and Visayan, and pursued an IT education at Sto. Tomas College, Danao City.