Pearl A.
Mid-Level Virtual Assistant Manager
Open to offersNew to PlatformAbout
Pearl Anne D. is a seasoned professional with extensive experience at Callmax Solutions, where she has held various key roles. From 2006 to 2008, she honed her leadership skills as a Team Leader and CSR Supervisor, managing escalated customer situations and making critical decisions. Between 2015 and 2016, she served as a Chat Support and Customer Service Representative, where she facilitated order processing and customer communication. As an Administrative Lead from 2021 to 2022, she enhanced operational efficiencies by reviewing departmental processes and calculating KPIs. In her recent role as an Account Manager, Pearl Anne oversaw critical accounts, ensuring service level agreements were met and training agents for optimal performance. Currently, as a Virtual Assistant Manager, she coordinates virtual assistants to handle essential tasks like scheduling and customer service, ensuring productivity and efficiency for clients. Her academic background in Electronics and Communication Engineering complements her strong foundation in technical and operational support.
Experience
Virtual Assistant Manager
Individual Worker · 2024 — PresentCoordinated and supervised virtual assistants in tasks including scheduling, email management, customer service, bookkeeping, social media updates, and document preparation.Account Manager
Callmax Solutions · 2022 — 2023Managed critical accounts, monitored agents' SLA and performances, and trained them to maintain account stability for operations.Administrative Lead
Callmax Solutions · 2021 — 2022Reviewed and addressed errors across departments, calculated operations KPI scores and incentives, and monitored status of active accounts while implementing new processes.Chat Support and Customer Service Representative
Callmax Solutions · 2015 — 2016Assisted customers with placing orders, checked order status, processed refunds and returns, and communicated with third-party manufacturers.Team Leader and CSR Supervisor
Callmax Solutions · 2006 — 2008Handled supervisory calls for irate customers and made decisions for critical customer situations.
Skills & Expertise
Education
- Vocational Graduate in Computer Front Office ManagementCallmax Solutions · 2008 — 2009
- Undergraduate in Electronics and Communication EngineeringCallmax Solutions · 2006 — 2008
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