Pedro B.

Pedro B. is a versatile professional with a background as a Junior Customer Success Analyst and extensive experience in administrative roles. His expertise includes drafting technical documents and managing administrative processes efficiently. At Pousada Valparaíso, Pedro managed cash flow, accounts, and customer service channels, demonstrating strong analytical skills and proficiency in process management. His role in public management involved environmental and quality management along with ISO compliance, showcasing his capability in report preparation and standardization of communication. Pedro also brings experience from his internships, focusing on psychodiagnostic assessments and social skills training at healthcare institutions, which enhanced his skills in problem-solving and customer service. Holding a degree in Psychology from the Universidade de Taubaté and a graduate specialization in Legal and Forensic Psychology, Pedro is proficient in English and advanced in Microsoft Office and Google Workspace.