Penelope R.

Penelope M. is a highly experienced Virtual Assistant and Customer Support Specialist based in Davao City, Philippines, with a demonstrated history of supporting organizations in the healthcare and e-commerce industries. Over the past five years, she has efficiently managed high-volume inquiries, including handling 80+ daily patient interactions and 70+ customer interactions via phone, email, and chat for companies such as Measured, Talentpop (Azazie), and ResolvedCX (EBY & Firstleaf). Penelope has a strong command of CRM systems, HIPAA-compliant patient coordination, and calendar management. Her expertise includes appointment scheduling, accurate data entry, and processing billing, subscriptions, returns, and refunds. She has also delivered online English lessons and training programs, further supporting operational improvement in remote, fast-paced settings.