Peniel M.

Peniel M. is an experienced Operations Supervisor and Payroll Specialist with five years supporting U.S.-based payroll and financial accounts, primarily within the business process outsourcing and contact center industry. At TTEC Philippines, Peniel directed payroll operations for U.S. clients, ensuring compliance with federal and state regulations, executing accurate payroll reconciliation, and coaching payroll teams to boost productivity and data integrity. Previously at Teleperformance Philippines and Eperformax, Peniel managed U.S. retail and telco account operations, streamlining workflows and delivering high-volume service while meeting stringent KPIs. Proficient in end-to-end payroll processing, Peniel leverages advanced skills in Excel & data analysis and payroll systems like UKG and Square Payroll, consistently driving process improvements and reporting accuracy across payroll and customer support environments.