Perijan C.
Senior Customer Service Representative
Actively lookingNew to PlatformAbout
Perijan C. is a seasoned Customer Service Representative with 15 years of dedicated experience at Natasha Sales & Marketing Corporation. In this role, he efficiently handled customer inquiries, concerns, and payment-related issues using tools like Gmail and direct messaging on Facebook and Instagram. His strong commitment to adhering to company policies was matched by his proficiency in maintaining accurate customer records and updating account information. His ability to collaborate effectively with Sales and Accounting teams ensured the resolution of customer issues with precision. With expertise in Issue Resolution and Account Management, he consistently delivered high customer satisfaction through empathetic and professional communication. An advocate for data accuracy, Perijan is adept at using Google Workspace, maintaining an impeccable record with no major discrepancies. His educational background includes a Bachelor of Science in Accountancy from the University of Luzon, enhancing his acumen in handling Payment Processing and documentation.
Why hire me
You should hire me because I have the right background. I have degree of BS in Accountancy and for 15 years I handled payments, dpcumentation, and record keeping in customer service. I'm used to being accurate and organized with data, and I collaborated with our Accounting team. I can start doing bookkeeping tasks like recording, invoicing, and reports right away.
Experience
Customer Service Representative
Natasha Sales & Marketing Corporation · 2005 — 2020Managed daily customer inquiries and addressed concerns related to payments through Gmail and DMs on Facebook and Instagram. Delivered exceptional customer service while following company policies. Assisted customers with account-related issues, payment options, and documentation requirements. Resolved complaints with empathy and professionalism to enhance customer satisfaction. Maintained precise customer records and updated account information within the system. Performed follow-ups to ensure timely payments and foster positive experiences. Worked alongside Sales and Accounting teams to efficiently resolve customer issues. Ensured high levels of customer satisfaction through clear and respectful communication.
Skills & Expertise
Education
- Bachelor of Science in AccountancyUniversity of Luzon · 2000 — 2004
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