Perry L.
Mid-Level Fraud Specialist
Open to offersNew to PlatformAbout
Perry M. is an experienced professional with over a decade of expertise in technical operations, customer communication, documentation, workload coordination, and team support. With recent experience in the BPO industry, Perry excels in fraud operations and customer service, efficiently handling 50+ daily customer inquiries and escalations via phone and email. He is proficient in tools like Google Workspace, Microsoft 365, HubSpot, and Slack, capable of maintaining accurate records and coordinating with global stakeholders. As a Subject Matter Expert at Concentrix, Perry reviewed suspicious transactions and guided agents on fraud procedures. His prior role as an Expert Engineer at Sumidenso Automotive Technologies involved designing 2D and 3D electrical components for major automotive companies worldwide. Perry holds an Associate degree in Computer Engineering and is skilled in cross-timezone scheduling and AI-assisted productivity. His certifications include Autodesk software proficiency and leadership training.
Experience
SUBJECT MATTER EXPERT (SME), FRAUD SPECIALIST
Concentrix · 2024 — 2026Investigated and reviewed suspicious transactions to support account security and ensure accurate fraud decisions. Provided guidance to agents on fraud processes and ensured compliance with policies. Managed escalated fraud cases with precise documentation and timely resolutions while acting as a resource for team members on case-related issues.CUSTOMER SERVICE REPRESENTATIVE
iQor · 2022 — 2023Addressed customer inquiries and resolved concerns via phone and email, delivering accurate information regarding products and services. Handled customer accounts, processed requests, and ensured that interaction records were maintained accurately while managing escalations professionally to achieve timely issue resolution.EXPERT ENGINEER
Sumidenso Automotive Technologies Asia Corporation · 2011 — 2021Coordinated workload planning and drawing assignments within the engineering group, supporting quality assurance initiatives. Engaged directly with customers and global affiliates to facilitate technical requirements and information related to projects. Created 2D and 3D layouts for electrical components for clients including Honda, Mazda, Nissan, Fiat, Mitsubishi, and Toyota. Instructed and mentored staff on design procedures to ensure consistent technical practices across teams.
Skills & Expertise
Education
- Associate Computer EngineeringMega Computer College · — — 2010
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