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Peter L. — Mid-Level YouTube SEO and Content Optimization Specialist from Philippines

Peter L.

Mid-Level YouTube SEO and Content Optimization Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Peter L. is a seasoned professional with over a decade of experience in customer support, technical support, quality assurance, and digital operations. His career spans multiple industries where he has excelled in resolving customer issues, managing client communications, and maintaining precision in fast-paced settings. At Unbound Creative Agency, Peter served as a YouTube SEO and Uploads Manager, where he optimized clients' channels and content to elevate visibility using analytics-driven strategies. Prior roles include being a Fulfillment Officer at Clickable Brand, a Virtual Receptionist at ThoughtSwift, and providing technical support at Stream Global Services. Further, Peter has demonstrated significant skill as a Customer Support Specialist at Author Solutions, handling complex client interactions and processes. He holds proficiency in data management, professional communication, and is adept at using tools like Microsoft Excel and CRM Systems, making him a versatile asset in client-focused roles.

Experience

  • YouTube SEO and Uploads Manager

    Unbound Creative Agency · 2020 — 2022
    Optimized client channels, playlists, metadata, descriptions, and videos to enhance ranking. Scheduled video uploads based on YouTube analytics and trends for maximizing view potential.
  • Fulfillment Officer

    Clickable Brand · 2019 — 2020
    Coordinated with authors to complete purchased services and ensured delivery within the specified turnaround times.
  • Virtual Receptionist

    ThoughtSwift · 2018 — 2019
    Managed the intake of new patients and referrals, scheduling appointments to facilitate the retrieval of medical records.
  • Chat Support Representative

    24/7 Philippines · 2016 — 2017
    Delivered primary customer and technical support for a telecommunications company via chat.
  • Customer Support Specialist

    Author Solutions Philippines · 2014 — 2016
    Assisted published and aspiring authors by reviewing purchased services, directing inquiries to the appropriate departments, and resolving complaints.
  • Technical Support Representative

    Stream Global Services · 2012 — 2013
    Provided technical support on a variety of issues related to LAN and VOIP, handling a significant volume of support requests.
  • Customer Support Representative

    Convergys · 2010 — 2012
    Responded to customer calls regarding a telecommunications company’s services and information.
  • Customer Support Representative turned Quality Assurance Officer

    Sitel Philippines · 2009 — 2010
    Provided primary customer support for an online store that offered products ranging from Microsoft to Lexmark supplies while also serving as the Quality Assurance Officer.

Skills & Expertise

Education

  • Bachelor of Science in Accountancy
    Not specified
  • Bachelor of Science Computer Engineering
    Not specified

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