Peter J.
Senior Information Technology Manager
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Peter M. is the Head of Information Technology Department at Mount Carmel Rural Bank, Inc., overseeing the bank’s technology infrastructure, including servers, networks, and hardware in the finance and banking sector. He manages IT resources and budgets, leads teams, and develops technology initiatives that align with organizational goals. Peter’s role includes implementing IT systems and security administration to ensure operational continuity and information protection, supported by certifications such as CompTIA Security+, Data Protection Officer, and Ethical Hacking. His responsibilities include project management, strategic planning, and developing training programs, with prior experience as an IT Analyst at Wipro Philippines, where he provided L1 and L2 technical support, incident management, and mentorship within the IT services industry.
Experience
Head of Information Technology Department
Mount Carmel Rural Bank, Inc. · 2021 — PresentCoordinates staff management and technology strategies within the IT department. Oversees the bank’s technology infrastructure, which encompasses servers, networks, and hardware. Identifies information systems requirements and proposes solutions, ensuring software systems are secure and efficiently aligned with operational needs. Provides systems configuration direction and logistics while spearheading research and development efforts to enhance efficiency. Designs and implements information system plans in collaboration with other departments and conducts training needs assessments along with technical training. Manages system and security administration to guarantee adherence to company policies while implementing disaster recovery and backup procedures.IT Analyst – (L1 & L2)
Wipro Philippines Ltd. Inc. · 2019 — 2021Delivered first and second line technical support through various communication channels, ensuring a high level of customer service. Took ownership of user problems, identifying and prioritizing incidents for timely resolution. Engaged in ticket routing and collaboration with other resolver groups while documenting call trends and outages. Conducted audits and mentored Level 1 team members, maintaining compliance with established processes and procedures.Advanced Technical Support Representative
IBEX Global Solution (Philippines) Inc. · 2017 — 2019Provided advanced support for AT&T iOS/Android Mobility issues, particularly for roaming customers. Addressed customer billing inquiries and guided users on utilizing mobile devices effectively by troubleshooting issues via phone.Network Associate
ABS-CBN iCONNECT Convergence Inc. · 2014 — 2014Facilitated network operations and contributed to the implementation of new procedures and technologies to enhance efficiency.Network Associate
iPlus Intelligence Network, Inc. · 2012 — 2013Supported network operations during a temporary assignment, participating in the development and execution of new operational processes.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringInterface Computer College
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