Peter M.
Mid-Level IT Support Technician
Open to offersNew to PlatformAbout
Peter M. is a reliable IT Technician from Kenya, bringing extensive hands-on experience in technical support, system maintenance, and retail IT operations. At Carrefour Supermarkets in Nairobi, he excelled in managing POS systems, ensuring efficient checkout operations, and resolving hardware and software issues. His strong problem-solving abilities are evident in his work minimizing downtime and improving system efficiency. Peter's expertise extends to network connectivity, providing real-time technical support, and maintaining system security. Additionally, during his time at Kenya Medical Supplies Authority, he supported medical supply IT systems and warehouse operations, ensuring data integrity and accurate stock tracking. A graduate of Tracom College of Professional, Peter holds a Diploma in Information Technology and is adept in operating systems, network setup, and maintaining a secure IT environment.
Experience
IT Support and Maintenance
Carrefour Supermarkets · 2023 — 2026Maintained Point of Sale (POS) systems to support efficient checkout operations. Troubleshot barcode scanners, receipt printers, and cash register systems. Installed and updated retail and business software, while monitoring network connectivity problems. Provided real-time technical assistance to staff, managed CCTV installations for security, supported electronic weighing scales, and performed regular maintenance on IT equipment.IT Technical Support Staff
Genetic Computer Stations · 2015 — 2018Responded to help desk tickets and user requests swiftly. Set up and configured new computers, printers, and peripherals, while performing routine system backups to uphold data integrity. Diagnosed network issues related to LAN/Wi-Fi and maintained IT inventory. Assisted with server upkeep and managed safety and efficiency of workstation setups.IT Support and Maintenance Staff
Kenya Medical Supplies Authority (KEMSA) · 2007 — 2010Provided technical support for medical supply and inventory systems, troubleshooting hardware, software, and network challenges. Ensured data integrity through essential backups and maintained security for sensitive information. Worked on resolving technical issues to minimize downtime in operations.
Skills & Expertise
Education
- Diploma in Information TechnologyTracom College of Professional · — — 2002
- Computer ApplicationsTracom Collge of Professional · — — 2002
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