Petina M.

Petina M. is a skilled administrative professional excelling in managing credit report management and effective creditor communication. Her experience spans multiple leadership-driven environments, working with corporations like Altron and Transunion. At Altron (Bytes People’s Solutions), she played a pivotal role in customer support, operating as an outsourced business for companies like Multichoice and Huawei. Her responsibilities included managing communications and organizing records, verified decoder packages using the Clarity system, and spearheading email and chat-based customer interactions. In her role with Huawei, Petina ensured system reliability by monitoring network performance and managing appointments. Her tenure at Transunion spotlighted her role as Consumer Operations Support, focusing on U.S. and Canadian consumer credit reports and facilitating direct communication with businesses and creditors using systems like Pacer and Onbase. Her academic credentials include a National Diploma in Contact Centre Management from Tshwane University of Technology and a Higher Certificate in Education from the University of South Africa.