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Petra B. — Junior Multilingual Support Specialist from United Kingdom

Petra B.

Junior Multilingual Support Specialist

United Kingdom 6+ years
Open to offersNew to Platform
Languages
GermanEnglishBulgarianFrenchRussian
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About

Petra B. is a seasoned Multilingual Professional with a rich background in cross-cultural communication and translation. Native in German and Bulgarian, fluent in English and French, and competent in Russian, she has utilized her language skills in various roles across international settings. Formerly a European Maintenance Coordinator at Claire's Accessories in the UK, Petra coordinated communication across multiple European territories, supporting stores, contractors, and management teams with operational needs. Prior to that, she served as a Multilingual IT Service Desk Analyst, providing technical support in German, French, and English. Her professional journey includes roles in customer service and logistics with companies like Titan Poker in Sofia and Mory / LDI Transport & Logistics in France. She is currently pursuing studies in Business and Tourism Management, aiming to integrate her language expertise into international and humanitarian sectors.

Experience

  • European Maintenance Coordinator

    Claire's Accessories · 2017 — 2018
    Facilitated communication among stores, contractors, and management across various European countries while overseeing maintenance requests and providing operational support in multiple locations.

  • Multilingual IT Service Desk Analyst (German & French)

    Claire's Accessories · 2011 — 2017
    Delivered multilingual support to retail stores throughout Europe in German, French, and English, assisting users through telephone, email, and remote support while ensuring accurate documentation and clear communication of technical information to non-technical users.

  • German Speaking Service Desk Agent

    Titan Poker · 2009 — 2010
    Offered customer support in German via telephone and email, effectively addressing inquiries and maintaining high standards of customer service.

  • Charterer

    Mory / LDI Transport & Logistics · 2005 — 2007
    Managed international transport operations, coordinating multilingual communication between customers, drivers, and logistics partners.

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