Petra-Marie B.
Mid-Level Security Operations Manager
Open to offersNew to PlatformAbout
Petra-M. is a dynamic and results-driven Call Centre / NOC Manager with a wealth of experience in security operations, hospitality, and the travel industry. With a proven track record at Bidvest Protea Coin, she expertly managed incident response and safeguarded high-profile clients, leading teams in high-pressure environments. Her extensive experience includes managing front office operations at Mount Grace Country Hotel and Spa, delivering exceptional guest experiences. As an entrepreneur, Petra successfully owned a tours and travel company, directing sales, reservations, and the crafting of personalized overland tours. Her professional journey is marked by her proficiency in security management, adept handling of incident response, and pioneering leadership in network management. Leveraging a background in the South African Police Service, she has provided VIP protection to eminent personalities like Sherrie Blair and Hillary Clinton. Petra's commitment to operational excellence is underscored by her adeptness in technical support and effective stakeholder engagement across diverse service-driven environments.
Experience
NOC Manager – Critical Infrastructure
Bidvest Protea Coin · 2019 — 2025Managed critical infrastructure operations at the national operations centre in Centurion, ensuring security and operational readiness. Oversaw armed response for a range of corporate, industrial, and private residential clients, enhancing safety measures across various sectors. Actively served in the South African Police Service prior to 1994, providing close-quarter protection for high-profile visitors and safeguarding international sports personalities through specialized security protocols.National Operations Manager
SOS ProTec Sure · 2012 — 2018Directed the operations of the Armed Response Control Room and managed comprehensive risk assessments to identify hazards, shaping safety protocols and strategies. Enhanced service delivery by facilitating customer communication and conducting site visits.Tourism Executive
Round'Bout Africa Adventure Tours · 2008 — 2009Handled operational logistics for a variety of adventure tour packages throughout Africa. Developed strategic partnerships with local businesses to improve travel experiences and coordinated marketing efforts to promote unique itineraries.Owner/ Tour Operator
Tshepeha Tours & Transfers · 2007 — 2008Created customized touring packages and coordinated logistics for tours and transfers across multiple destinations, ensuring memorable experiences for tourists. Managed daily operations of transportation services and nurtured relationships with local vendors.Front Office Manager
Mount Grace Country Hotel and Spa · 2007 — 2007Oversaw front office operations and daily activities at the hotel, focused on enhancing guest experiences. Coordinated functions and conferences, ensuring seamless execution and client satisfaction while supervising personnel to maintain hotel standards.Stores Manager
MacDonalds Transport (Edms)Bpk · 2006 — 2007Managed the receipt and distribution of parts to ensure timely availability for operations and maintained accurate data records to support inventory management.Owner/ Tour Operator
Tshepeha Tours & Transfers · 2004 — 2006Developed customized tour packages tailored to diverse client needs and coordinated logistics for various tours and day trips. Operated the tourism business, managing transport logistics and scheduling while training staff on customer service best practices.Regional Inbound Touring Manager
Thompson Tours (Pty) Ltd · 2000 — 2003Planned and executed tour packages for international inbound tourists, optimizing logistics and transportation scheduling for a seamless experience. Led a team of guides and developed training programs to enhance service delivery.PA to Managing Director
Cullinan Holdings (Thompson Tours (Pty) Ltd) · 1998 — 2000Functioned as a personal assistant to the Managing Director, managing travel arrangements and organizing meetings and conferences. Handled scheduling and coordinated travel itineraries for business trips while drafting correspondence.Reservations Consultant (TSA)
Thompson Tours (Pty) Ltd · 1997 — 1998Managed customer inquiries and reservations through online booking systems, assisting clients in selecting travel packages and coordinating travel itineraries with suppliers.Switchboard Operator
Thompson Tours (Pty) Ltd · 1994 — 1997Operated switchboard systems to facilitate communication, managed incoming calls efficiently, and directed calls to appropriate departments to ensure effective customer interactions.
Skills & Expertise
Education
- Communication and Office PracticeJoubert Park Technical · 1986 — Present
- Firearm competencyJoubert Park Technical · 1986 — Present
- PSIRA Grade E – AJoubert Park Technical · 1986 — Present
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