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Philip T. — Junior Customer Service Representative from Philippines

Philip T.

Junior Customer Service Representative

Philippines Less than 1 year
Open to offersNew to Platform
Languages
english, filipino, Basic spanish, Basic korean, Basic nihongo, Basic chinese, tagalog, Hiligaynon
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About

Philip S. specializes in the field of English Language Studies and has demonstrated expertise in both customer service and academic administration. As a Customer Service Agent at Teleperformance in Bacolod, he efficiently managed high-volume inbound calls for T-Mobile, resolving complex inquiries and maintaining high customer satisfaction. His internship at the Research and Development Office of Bago City College involved drafting administrative proposals and coordinating language tutorials for Japanese exchange students with the Lingua Connect Club. This role underscored his strong communication skills and ability to enhance cross-cultural engagement. Philip is noted for his consistent academic achievement, having graduated Cum Laude and having been a consistent Dean’s Lister at Bago City College. His proficiency in Content Creation and Digital Literacy further complements his educational background in the Humanities and Social Sciences.

Experience

  • Intern

    Research and Development Office, Bago City College · 2025 — 2026
    Created and handled administrative proposals for both the College's Administration Office and the Mayor's Office. Collaborated with the Lingua Connect Club to help prepare language tutorials aimed at Japanese exchange students from Tokiwa University, fostering improved cross-cultural communication and engagement in programs.
  • Customer Service Agent

    Teleperformance, Bacolod · 2023 — Present
    Handled a high volume of inbound calls, addressing complex customer inquiries about T-Mobile services with clarity and empathy, while ensuring high levels of customer satisfaction.

Skills & Expertise

Education

  • Bachelor of Arts in English Language Studies
    Bago City College · 2022 — 2026
  • Senior High School
    GNHS - Camindangan Extension · 2019 — 2021
  • Junior High School
    GNHS - Camindangan Extension · 2015 — 2019
  • Elementary School
    Camindangan Elementary School · 2008 — 2015

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