Philip N.
Mid-Level SaaS Customer Support Specialist
Open to offersNew to PlatformAbout
Philip N. is a seasoned Customer Support Specialist with over nine years of experience supporting top global SaaS companies across industries such as streaming media tech, HR payroll fintech, nonprofit CRM, BPO, online gaming, crypto, and telecom. His background includes roles at firms like Deel, Givebutter, Spotify (via Sutherland), Sprint (via Alorica), and Champion, excelling in high-volume chat support, email, and phone channels. He has consistently managed multiple customer tickets, delivered best-in-class Zendesk and Salesforce operations, and achieved recognition as a top agent and subject matter expert. Proficient with support tools like Intercom, JIRA, LivePerson, Google Workspace, and Microsoft Office, Philip N. is noted for rapid, accurate communication and is trusted with remote responsibilities on Windows, Mac, and Linux platforms.
Experience
Chat Support Specialist
Givebutter · 2024 — 2025Delivered customer and technical support via email and chat, specializing in refunds, HTML, and integrations.Customer Support Specialist
Deel · 2022 — 2024Mentored team members while offering email and chat support in customer service, human resources, and payroll.Customer Support Associate
Spotify (via Sutherland) · 2018 — 2022Provided support through email and chat, focusing on customer service, technical support, refunds, and retention.Customer Service Representative
Champion · 2018 — 2018Engaged with customers through phone, email, and chat, addressing service inquiries, technical support, and upselling opportunities.Sales Representative
Sprint (via Alorica) · 2016 — 2018Handled customer service, technical support, billing, upselling, and retention through phone communications.
Skills & Expertise
Education
- Graduated 2006 - Top of the entire batchAMA Computer Learning Center · — — 2006
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