Philipp J.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Philipp J. is an experienced Customer Service Representative known for his ability to create engaging and enjoyable customer experiences. With a background in a high-energy gaming environment at TNC in Malaybalay City, he has honed his skills in communication and problem-solving, ensuring customer satisfaction and operational efficiency. His role involved maintaining gaming equipment, supporting events, explaining game rules, handling cash transactions, and ensuring a smooth gaming experience for guests. Additionally, as an intern at Pag-IBIG Fund, Philipp contributed to efficient workflow management and client service by processing loan applications, verifying documentation, and maintaining up-to-date internal databases. He holds a Bachelor of Science in Business Administration from Bukidnon State University and is pursuing a Juris Doctor degree, expected in August 2024. His skills in data entry, file management, and spreadsheet creation highlight his strong technical acumen.
Experience
Freelance Shopify Dutch Translator
LMCHING Group Limited · 2024 — 2024Translate and review English-language content with attention to accuracy and natural language. Proofread written materials for grammar, spelling, punctuation, and consistency. Perform online research to verify terminology and product-related information. Work independently while following instructions and project requirements. Organize tasks and prioritize assignments according to deadlines. Communicate professionally through online platforms.Gaming Attendant
TNC · 2018 — 2019Assisted customers with gaming inquiries to enhance their experience, maintained and ensured the functionality of gaming equipment, and supported events to increase guest enjoyment. Delivered exceptional service by explaining game rules, handling cash transactions, providing change, and balancing the register at the end of shifts.Intern
Pag-IBIG Fund · 2017 — 2018Facilitated the processing of loan applications and verification of documentation for eligibility. Addressed customer service inquiries and provided information about housing loans. Collaborated with team members to enhance workflow in document management systems, conducted accurate data entry for client records, and ensured internal databases remained current for efficient information access.
Skills & Expertise
Education
- Juris DoctorBukidnon State University · — — 2024
- Bachelor of Science Major In Business AdministrationBukidnon State University · — — 2018
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