Philis W.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Josphine M. is an experienced Administrative Assistant based in Nairobi with over four years of operational support across technology, automotive services, recruitment, and sales industries. At Alvatech Services Ltd, she manages front office operations, handles customer inquiries, coordinates job scheduling, maintains updated client records, and promotes services through social media, demonstrating strong calendar management and front office management skills. Her role at BrighterMonday Kenya involved managing high call volumes and maintaining precise data entry for customer records. As Booking & Scheduling Officer at Eezy Track Ltd, Josphine handled extensive client communications and technician scheduling, refining her expertise in workflow coordination and stakeholder interaction. Additionally, her experience at Marvel Technologies and as a freelance Virtual Assistant highlights her advanced CRM management and proficiency with MS Office Suite and Google Workspace, ensuring effective administrative processes in diverse, fast-paced environments.
Experience
Office Administrator
Alvatech Services Ltd · 2026 — PresentOversaw the front office operations, serving as the primary contact for clients. Addressed customer inquiries, coordinated job cards, and conducted follow-ups. Handled invoicing, receipts, and basic accounting tasks. Promoted garage services, engaged in client meetings, and ensured consistent brand messaging. Collaborated with mechanics and technicians to relay job progress and timelines to customers. Utilized social media for service promotion and maintained up-to-date customer records, vehicle service histories, and workshop schedules.Call Center Agent
BrighterMonday Kenya Ltd · 2025 — 2025Executed a high volume of outbound calls, effectively addressing customer inquiries and maintaining a high standard of service quality. Ensured accurate maintenance of customer records and compiled detailed reports to assist operational targets and data-driven decisions. Engaged in daily interactions, applying strong communication skills when dealing with diverse clientele and external entities.Booking & Scheduling Officer
Eezy Track Ltd · 2022 — 2025Managed scheduling and coordination of installations, effectively overseeing technician assignments and keeping customers informed with timely updates. Processed job cards while ensuring adherence to workflow compliance to maintain smooth operations. Facilitated extensive customer communications, fostering positive client relationships and engaging with third parties.Sales Representative
Marvel Technologies · 2021 — 2021Assisted in sales initiatives through proactive cold calling and persistent lead follow-ups to bolster business development. Maintained updated records within the CRM system to ensure data accuracy and support efficient client management. Contributed to office operations by providing thorough coordination, meticulous filing, and handling general administrative tasks.Virtual Assistant (Freelance)
Company not specified · 2020 — 2021Organized calendars and appointments to optimize client time and resources, demonstrating advanced organizational skills. Conducted data entry accurately while engaging with customers online, ensuring confidentiality and data integrity. Supported various administrative functions remotely, highlighting adaptability and a self-motivated approach to business management.
Skills & Expertise
Education
- Diploma in Public RelationsUniversity of Nairobi
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