Philisha M.

Philisha M. is a seasoned Customer Service Representative with a robust background in sales, marketing, and compliance analysis. Her professional journey began at Hinduja Global Solutions (HGS) as a Brand Advocate where she honed her skills in providing exemplary customer service and fostering brand loyalty through effective use of CRM software. At VXI, she excelled as an Account Associate, focusing on addressing customer issues with the best available products and escalating concerns as needed. As a Sales Guide and later a Customer Experience Professional at IBEX Jamaica, Philisha adeptly handled cross-selling, upselling, and providing comprehensive solutions to meet customer needs. Her experience as a Compliance Analyst further showcases her ability to conduct risk assessments, ensure adherence to regulatory standards, and implement compliance strategies. Philisha's academic credentials include a pending Bsc in Marketing from Northern Caribbean University, and she holds several certificates acknowledging her educational achievements and contributions to workplace excellence.