Phillip J.

Phillip J. is a seasoned Customer Service & Trust and Safety Expert with over seven years of experience in diverse roles across back office operations and content moderation. Having begun his career at Teleperformance Philippines as a Customer Service Representative and Account Expert for T-Mobile, Phillip demonstrated his capability by consistently exceeding key performance metrics such as Average Handling Time, First Call Resolution, and Customer Satisfaction Score. Later, at Linktree, he served as a Trust and Safety Content Moderator, excelling in content compliance and risk assessment while collaborating with policy and legal teams to enhance community guidelines. Currently, Phillip applies his expertise at Shopee VKAM as an integral figure in back office operations, where he focuses on data accuracy and content validation, enhancing user trust through strict adherence to operational standards. His career is marked by a solid track record in escalation management, process optimization, and cross-functional collaboration. Phillip is a graduate of Capitol University, holding a Bachelor of Science in Business Administration with a major in Human Resource Management.