Phoebe L.
Mid-Level Recruitment Manager
Open to offersNew to PlatformAbout
Phoebe L. is a seasoned professional specializing in recruitment management, team leadership, and technical support across the immigration consultancy, business process outsourcing, and automotive rental industries. As a Recruitment Manager cum Administrator at Reliable Alliance Immigration Consultancy LLC FZC in the UAE, she ensured compliance with licensing and documentation requirements for international nurse deployment, managed the end-to-end candidate vetting process, and oversaw multiple sourcing channels including job boards and social media. Previously, she spent a decade at Concentrix Philippines, leading escalation teams in the HP department, delivering technical troubleshooting, mentoring team members, and analyzing root causes and metrics to enhance operational performance. At C3/Customer Contact Channels for Dollar Thrifty Automotive Group, she handled help desk support, sales, and rental authorization. She demonstrates strong proficiency in team management and data analysis using MS Office tools.
Experience
Recruitment Manager cum Administrator
RELIABLE ALLIANCE IMMIGRATION CONSULTANCY LLC FZC · 2024 — 2026Ensure that all recruited nurses have the necessary licenses and certifications, including visa and immigration paperwork, before placement. Standardize the screening and interview processes to assess candidates' clinical skills, experience, cultural fit, and compliance with licensing requirements. Oversee the use of various sourcing channels such as job boards, social media, and partnerships with nursing schools for recruitment. Manage the job offer process, including negotiations regarding compensation and deployment terms.Team Leader
HP Escalation Department at CONCENTRIX PHILIPPINES · 2021 — 2024Approve escalated cases for resolutions provided to customers and analyze cost per complaint data against client expectations. Handle potential Executive Escalation cases related to products deemed defective and provide daily performance metrics and coaching. Identify action plans proactively and effectively.Team Leader
HP Personal System at CONCENTRIX PHILIPPINES · 2021 — 2021Conduct technical troubleshooting for hardware and software issues reported by HP Notebook customers. Present warranty options and additional software protections to customers. Escalate cases to higher departments when issues exceed scope.Help Desk Support Team Member
Dollar Thrifty Automotive Group · 2013 — 2014Manage inbound and outbound calls regarding current and existing rentals. Discuss insurance policies and coverage options for rentals while addressing customer complaints and concerns. Prepare documentation for specific rental issues and handle supervisory calls, authorizing rental extensions as needed.General Sales Representative
Dollar Thrifty Automotive Group · 2013 — 2013Manage inbound calls, offering booking and reservation services to potential customers. Handle confirmations, cancellations, and modifications of existing reservations while providing information on policies and procedures. Process and generate reports for every call transaction and engage in coaching sessions with fellow agents on sales best practices.L2 Mentor - Support Supervisor
CONCENTRIX PHILIPPINESHandle escalations and manage performance metrics for the team. Address cases requiring dispatch for repair and oversee case hygiene.Scrubber | Root Cause Analyst
CONCENTRIX PHILIPPINESPerform analysis on closed cases and prepare reports for leadership review on an hourly, daily, weekly, and monthly basis. Scrub cases relative to Quality Associate workload and update site data based on survey results.Sales Coach | RNR POC
CONCENTRIX PHILIPPINESMonitor revenue per call for the site and conduct call reviews with focus group agents. Compile site data from client sharepoint for weekly sales service reviews. Organize activities and events while recognizing account performers.
Skills & Expertise
Education
- Bachelor of Science in Industrial EngineeringSan Sebastian College Recoletos De Cavite · 2009 — 2012
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