Pholosho F.
Mid-Level IT Support and Retail Management Specialist
Open to offersNew to PlatformAbout
Pholosho F. is an experienced professional in IT support and retail management, with a career spanning over five years. His career trajectory illustrates a strong work ethic and adaptability, having moved from a Flexi Sales Assistant to a Store Supervisor, and showcasing a notable progression in roles at Green Cross Store where he played a key role as a Stockroom Controller. His IT proficiency is highlighted through his collaboration with central IT teams at Crocs SA, handling tasks such as troubleshooting hardware, software, and POS systems. He has a solid foundation in teaching basic computer skills, established during his tenure as a volunteer at the Mamelodi Initiative Organisation. Pholosho's practical skills are further demonstrated in his roles leading sales teams to success, implementing customer service strategies for enhanced satisfaction, and executing visual merchandising techniques to bolster store performance. Equipped with certifications in digital literacy and retail readiness, he is positioned to bring comprehensive expertise to any helpdesk support role.
Experience
Store Supervisor
Crocs SA · 2023 — 2025Worked alongside central IT teams to diagnose and resolve in-store systems issues, including rebooting servers and troubleshooting POS system errors. Assisted with setting up and configuring new POS systems, alongside maintaining and updating applications. Provided basic technical support for CCTV DVR systems and served as the first point of contact for technical issues, managing support tickets with the IT team.Team Leader (Contract)
Cape Union Mart · 2022 — 2023Led a team of sales associates focused on meeting sales targets and enhancing customer satisfaction. Managed inventory levels and coordinated stock management to reduce waste while implementing customer service strategies to foster satisfaction and loyalty. Leveraged CRM software and remote communication tools for effective customer interactions.Store Supervisor
Green Cross Store · 2020 — 2022Oversaw a team of sales associates to meet sales targets and improve customer satisfaction. Managed stock control and minimized waste through effective inventory management. Implemented visual merchandising strategies to enhance store appearance and analyzed sales data for performance improvement, handling customer service interactions through multiple channels.Stockroom Controller
Green Cross Store · 2019 — 2020Managed stock room operations, ensuring organization and efficiency. Processed and stored incoming stock shipments while conducting regular inventory checks to ensure accuracy. Resolved stock discrepancies and coordinated transfers between stores and warehouses, maintaining detailed stock records and implementing loss prevention procedures.Flexi Sales Assistant
Green Cross Store · 2018 — 2019Delivered exceptional customer service and assisted with daily store operations while maintaining store appearance. Supported management with various tasks and built foundational skills in retail and customer service, leading to a promotion.Co-Teaching Volunteer (Computer Basic Knowledge Teacher)
Mamelodi Initiative Organisation · 2015 — PresentInstructed students in basic computer skills, focusing on Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Drive, Docs, Sheets). Developed and executed engaging lesson plans to enhance digital literacy and provided on-site technical support, including basic maintenance of computer equipment.
Skills & Expertise
Education
- National Senior CertificateRephafogile Secondary School · 2017 — 2017
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