Pia G.
Junior Customer Success Specialist
Open to offersNew to PlatformAbout
Pia G. is a seasoned Customer Success Specialist and adept in Client Relations and Customer Support with over four years of robust experience in customer service and remote collaboration. Based in Iloilo, Philippines, and available across time zones, she excels in managing customer inquiries, resolving issues, and enhancing client satisfaction. Pia has demonstrated her capabilities in managing CRM records and supporting onboarding processes, primarily in operations and client support roles at companies like Atlasium 7/88 AI and Clear Dental Partners. She has successfully coordinated with cross-functional teams to ensure timely project completion and maintained operation records at SPX Singapore. Additionally, Pia contributed to outreach efforts and client engagement initiatives at Weightloss Fitness. Her proficiency extends to educational tech as an online ESL teacher at Weblio, catering to students’ individual learning needs. She is fluent in English and Filipino, and her technical skill set includes extensive CRM Management, Cross-Functional Collaboration, and Process Documentation.
Experience
Virtual Assistant – Operations & Client Support
Atlasium 7/88 AI · 2025 — 2026Oversaw CRM records to ensure accurate client information and interaction history. Handled scheduling and calendar coordination for internal teams and stakeholders. Contributed to onboarding activities while maintaining internal documentation and SOPs. Worked alongside cross-functional teams to address business operations and client requirements. Monitored project tasks to guarantee timely completion of administrative duties.Credentialing Virtual Assistant
Clear Dental Partners · 2025 — 2026Oversaw provider onboarding and credentialing processes with thoroughness and accuracy. Verified essential credentials including licenses, certifications, and compliance documentation. Served as the main contact point, coordinating between healthcare providers, insurance companies, and internal teams to resolve issues and expedite necessary approvals. Kept organized records while tracking credentialing status to meet deadlines.Administrative & Escalations Support
SPX Singapore · 2025 — PresentAddressed escalated customer issues, ensuring prompt resolution. Facilitated communication between customers and internal departments to enhance service delivery. Handled operational documentation related to returns, refunds, and settlements. Supported customer satisfaction initiatives while maintaining service quality standards. Assisted with various administrative tasks and documents.Outreach & Client Engagement Virtual Assistant
Weightloss Fitness · 2025 — PresentExecuted personalized outreach campaigns and conducted follow-ups with clients. Fostered relationships with prospective clients through regular communication. Maintained detailed records of interactions and lead activities in tracking systems. Contributed to lead generation and client engagement projects.Customer Service Representative
Customer Support Professional · 2021 — 2025Delivered customer support through various channels including phone, email, and chat. Addressed inquiries related to accounts and service issues. Effectively resolved complaints, ensuring high levels of customer satisfaction. Recorded interactions and maintained accurate documentation. Collaborated with internal teams for swift issue resolution.Online ESL Teacher
Weblio · 2023 — PresentProvided individualized and group online lessons to students aged 12 and above. Established strong rapport through tailored learning support and communication. Conducted virtual training sessions, adapting lessons according to specific needs.
Skills & Expertise
Education
- Humanities and Social SciencesColegio San Agustin – Bacolod · 2020 — 2021
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