Pia T.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Pia T. is a highly experienced Customer Service Representative skilled in managing client concerns, financial transactions, and handling high volume inbound and outbound calls. With over three years in customer support roles at Buwelo and ExactStart Comp from September 2023 to July 2026, she excelled in providing precise scheduling services for medical waste and paper shredding, managing account discrepancies, and facilitating payment processes. Her adept use of CRM systems such as Salesforce and JP Morgan, coupled with her knowledge in financial transaction handling, highlights her proficiency. Pia's background also includes work as a Back Office Agent at iQor and as a Data Encoder at SourceHov, ensuring full compliance with PCI DSS and HIPAA. Her technical skills are further enhanced by certifications in Quickbooks, GoHighLevel Mastery, Social Media Management, and Collaborating with Kajabi. Pia holds an Associate degree in computer science, further supporting her strong foundation in data management and accuracy.
Experience
Customer Service Representative
Buwelo and ExactStart Comp · 2023 — 2026Responded to customer inquiries and requests with politeness and readiness to assist. Handled scheduling, rescheduling, and cancellations for medical waste and paper shredding services. Provided customers with account information, including contract details, scheduled services, and types of medical waste covered. Guided customers through their account portals and corrected discrepancies in account balances, issuing credits and refunds when necessary. Transferred calls to appropriate departments as needed and facilitated payments via credit/debit card while setting up auto-pay options. Located customer payments made through JP Morgan and advised on the proper disposal of medical waste. Managed authorization for applying credits to open balances and sent invoices, payment receipts, manifests, proof of service, and rebilling as requested.Back Office Agent
iQor · 2017 — 2019Reviewed the content of letters and ensured the confidentiality of data input. Maintained 100% accuracy in data entry and conducted thorough checks before advancing data to the next process. Corrected discrepancies in customer account balances and provided goodwill adjustments within company policy. Complied fully with PCI DSS regulations and communicated with customers via email regarding upcoming dues and overdue balances.Keyer, Data Encoder, Quality Assurance
SourceHov, SourceCorp, Scorp · 2010 — 2017Handled sensitive patient information and medical records across the Western and Central regions of the United States. Ensured 100% accuracy in data input and conducted thorough checks before passing data for further processing. Met required speed and quality benchmarks while auditing all input data. Maintained strict compliance with HIPAA regulations to uphold privacy and data protection standards.
Skills & Expertise
Education
- Associate in Computer ScienceOn-Line Data Center Computer School · 2000 — 2008
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