Pia M.

Pia F., based in Pasig City, Philippines, is a dedicated IT Helpdesk Analyst with over a year of professional experience in providing Level 1 technical support within enterprise environments. She is adept at troubleshooting Windows, managing Microsoft 365 products, addressing Outlook issues, and handling hardware and software problems through various support channels such as phone, email, remote assistance, and ticketing systems. During her tenure at Security Bank Corporation, Pia effectively resolved technical issues, managed password resets and user accounts through Active Directory, and ensured timely incident documentation while adhering to service level agreements. Her experience at Ascenders Business Solutions further honed her skills in desktop and peripheral setup, maintenance, and network issue diagnostics. Pia holds a Bachelor of Science in Information Technology from STI College Global City.