Pierre P.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Pierre A. is an adaptable and detail-oriented professional with a solid foundation in Computer Engineering. His experience spans customer support, administrative coordination, and operations support, acquired through diverse roles in various industries. At FedEx Tracking, under Teleperformance, he excelled as a Customer Service Representative by maintaining a customer satisfaction rate exceeding 90%, effectively resolving shipment issues, and liaising between customers and internal teams. At CXI Services Inc, he managed reservations and contractor coordination, boosting service efficiency by devising tracking mechanisms for operational updates. His stint as a service crew member at McDonald's involved customer service excellence and inventory management. Pierre's technical skills encompass data entry and database management, complementing his proficiency in Microsoft Office Suite, Google Workspace, and Canva. He holds a Bachelor of Science in Computer Engineering from San Sebastian College Recoletos de Cavite.
Experience
Customer Service Representative (Operations Customer Expert I)
FedEx Tracking — Teleperformance · 2025 — 2026Oversaw shipment status and facilitated updates between customers and internal teams to ensure prompt issue resolution. Addressed customer tracking concerns and delivery delays while maintaining professional communication. Upheld productivity and quality standards within a fast-paced BPO environment.Customer Service Associate (Reservations & Contractor Coordination)
CXI Services Inc · 2024 — 2025Administered booking records and operational documentation with high accuracy. Responded to client inquiries and concerns while ensuring organized workflows compliant with internal guidelines. Enhanced service efficiency by implementing tracking mechanisms for operational updates.Service Crew
McDonald’s Cavite City · 2024 — 2024Provided exceptional customer service in a high-volume setting, recognized for speed and professionalism. Supported inventory management and stock replenishment to maintain seamless daily operations. Worked collaboratively with team members to ensure cleanliness and service quality standards.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringSan Sebastian College Recoletos de Cavite · 2022 — 2026
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