Pietra S.
Mid-Level Customer Operations Specialist
Open to offersNew to PlatformAbout
Pietra S. is a bilingual professional specializing in Business Operations & Client Strategy with a focus on customer success for international clients. Her experience spans consulting, retail sales, and customer support, working in both remote and multicultural environments. Pietra supported entrepreneurs and executives at ScaledLeverage, emphasizing client communication, CRM organization, and relationship management while collaborating with U.S.-based teams to drive operational efficiency. At Morana Accessories, she delivered consultative sales, managed inventory, and ensured quality client experiences in a fast-paced retail setting. Additionally, her participation in a U.S. work and study exchange enriched her cross-cultural and organizational abilities. She holds a Google Data Analytics Professional Certificate and completed an English Pronunciation Course at the University of California, Irvine.
Experience
CONSULTING SPECIALIST
SCALELEVERAGE · 2024 — 2026Assisted entrepreneurs and executives in a remote consulting setup, emphasizing client communication, CRM organization, and relationship management. Handled lead follow-ups and LinkedIn outreach while coordinating projects to maintain effective communication and enhance the client experience. Worked closely with teams based in the U.S. within dynamic environments to promote operational efficiency and ensure sustained client engagement.WORK AND STUDY EXCHANGE PROGRAM
UNITED STATES · 2023 — 2025Gained professional and academic insight in an international context, utilizing English daily to assist with communication, organization, and problem-solving amidst diverse cultures. Cultivated skills in adaptability, autonomy, and cross-cultural communication while engaging in work and study abroad.SENIOR SALES CONSULTANT
MORANA ACCESSORIES · 2018 — 2021Delivered consultative sales emphasizing customer focus in a bustling retail setting, fostering long-term relationships with clients and aiding in the achievement of sales objectives through tailored service. Oversaw transactions and managed inventory processes, ensuring the accuracy of operations and organization while upholding a high standard of customer experience.
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