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Pinkrose M. — Mid-Level Technical Support Specialist from Philippines

Pinkrose M.

Mid-Level Technical Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Pinkrose M. is an accomplished professional with a background in both administrative and technical support roles. She began her career as a Business Office Assistant at the Philippine Long Distance Telephone Company, where she managed correspondence, scheduled appointments, and ensured customer satisfaction by addressing subscriber complaints. Transitioning to the role of Technical Support, Pinkrose worked at Qualfon Philippines Inc. and Qwest BPO Inc., where she developed skills in troubleshooting and resolving technical issues, including supporting electric vehicle charging stations. As a Virtual Assistant and Account & Document Manager at Perfect Tax and Financial Services, Pinkrose was entrusted with managing documents for tax filing, coordinating with clients, and organizing schedules. She also gained experience in the real estate industry with Dynamic Estates, handling client inquiries and maintaining financial records. Her education includes a Bachelor of Science in Biology from Cebu Normal University where she excelled as a CHED Scholar. Pinkrose is highly proficient in tools such as Bitrix, Microsoft, and Google Drive, and languages like English and Filipino.

Experience

  • Virtual Assistant / Real Estate (Part time)

    Dynamic Estates - DiBeam · 2024 — 2026
    Handled inquiries from leads and scheduled walkthroughs for prospective clients. Responsible for generating invoices for water/sewer bills for residents.
  • Virtual Assistant / Account & Document Manager

    Perfect Tax and Financial Services · 2023 — 2025
    Managed document storage for tax filing, ensuring all documents were complete and assigned to appropriate accountants. Communicated with clients regarding necessary document submissions and scheduled meetings with onshore Account Managers.
  • Technical Support

    Qualfon Philippines Inc. · 2022 — 2023
    Provided troubleshooting, diagnosis, and resolution of technical issues, often acting as the initial point of contact for users experiencing difficulties.
  • Technical Support

    Qwest BPO Inc. · 2023 — 2023
    Assisted customers with charging their electric vehicles, troubleshooting charging machines, and ensuring a reliable service experience.
  • Business Office Assistant

    Philippine Long Distance Telephone Company · 2016 — 2017
    Performed a variety of administrative and clerical tasks to enhance organizational efficiency, including managing correspondence, scheduling appointments, organizing files, maintaining office supplies, and addressing subscriber complaints and delayed installations for landline and internet services.

Skills & Expertise

Education

  • Bachelor of Science in Biology
    Cebu Normal University - Main Campus · 2012 — 2016

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