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Pius M. — Mid-Level Insurance Compliance Manager from South Africa

Pius M.

Mid-Level Insurance Compliance Manager

South Africa 6+ years
Open to offersNew to Platform
Languages
English
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About

Pius M. is a seasoned professional with extensive experience spanning insurance, finance, customer service, and the petroleum industry. In his current role as Chat Moderator at Cloudworkers, he monitors live chats, enforces community guidelines, and maintains moderation logs to enhance platform safety. As a self-employed broker in the petroleum sector, Pius facilitates local and international deals, conducts due diligence, inspects sites, negotiates terms, and manages payment processes. Previously, at Toyota Financial Services, he specialized in compliance management—processing finance applications, verifying documents, and performing credit risk assessments—with a focus on FICA, AML, POPI, FAIS, and NCA regulations. His experience includes roles in call centres for Liquid Capital, Conexus, and Boston City Campus, where he led quality assurance, customer support, and insurance sales initiatives. Pius holds certifications in marketing research, TEFL, GDPR, and financial regulatory compliance.

Experience

  • Chat Moderator

    Cloudworkers · 2025 — Present
    Oversaw live chats and community forums to detect and address issues such as spam, harassment, and inappropriate content. Enforced community guidelines through actions like issuing warnings, muting, or removing offenders. Timely addressed user queries in a professional manner, fostering respectful discussions. Reported serious breaches to supervisors or security teams as necessary. Kept detailed logs and reports to enhance community safety and facilitate platform improvements.

  • Brokerage Services Provider

    Self-Employed · 2019 — 2025
    Facilitated brokerage services in the Petroleum Industry, working with local and international clients. Negotiated pricing and terms between buyers and sellers, ensuring agreements were met satisfactorily. Conducted due diligence to assess the credibility of both parties. Executed site inspections for local deliveries and oversaw payment processes.

  • CCM (Contact Centre Marketer)

    Toyota Financial Services · 2012 — 2018
    Managed the loading of finance applications into the system for viability assessment. Evaluated income and expenses against financing amounts while verifying personal documents and credit information. Involved in decision-making regarding approval of finance applications. Conducted credit risk assessments and financial analyses for individual client applications.

  • Customer Service Agent

    Liquid Capital · 2011 — 2012
    Responded to customer inquiries through incoming calls or messages, providing accurate information across various topics. Listened to customer concerns to identify issues and delivered effective solutions. Handled complaints with empathy and professionalism, working to convert negative experiences into positive outcomes. Assisted customers with technical support and troubleshooting, ensuring effective usage of products and services. Accurately documented customer interactions in the call management system while adhering to company guidelines and compliance rules. Strived to meet performance targets including call handling time and customer satisfaction scores.

  • Sales Agent and Quality Assurance

    Conexus · 2005 — 2011
    Engaged in selling short term insurance products while advising clients based on their insurance needs to facilitate informed decisions. Worked towards achieving daily and monthly sales targets. In the Quality Assurance role, conducted assessments of agent calls, provided feedback to supervisors, and identified risk areas to report. Coached agents to ensure adherence to regulations and service level agreements, prepared timely reports, and facilitated new staff induction on quality procedures.

  • Marketing Research Learner

    Boston City Campus · 2004 — 2005
    Conducted interviews with respondents on various subjects and captured essential data. Analyzed collected data and authored reports which were presented to the research manager.

  • Fundraiser

    Johannesburg Society for the Blind · 2003 — 2004
    Engaged with different companies for donation solicitation and sponsorships. Organized fundraising events and arranged meetings with potential donors. Compiled monthly reports detailing developments and future intentions for the CEO.

  • Telesales

    Sunday Times · 2002 — 2003
    Conducted sales of newspaper subscriptions via telephone, consistently meeting daily and monthly sales targets.

  • Fundraiser

    Captain Crime Stop · 2000 — 2001
    Contacted companies to secure sponsorships for various projects and arranged meetings with donors.

  • Telemarketer

    Equitec Commodity Brokers · 1999 — 2000
    Managed bookings for timeshare presentations, provided information on the benefits of timeshare, and maintained records of successful bookings while achieving sales targets.

  • Volunteer

    Church of Scientology · 1997 — 1998
    Educated the public about the offerings of the organization, maintained records of public interactions and their needs, and assisted in organizing events and book sales.

Skills & Expertise

Chat SupportCall CenterCustomer ServiceQuality MonitoringCommunity Manager

Education

  • National Senior Certificate HG
    Centurion College High School · — — 1996

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