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Piyapat C. — Mid-Level Quality Assurance Specialist from Thailand

Piyapat C.

Mid-Level Quality Assurance Specialist

Thailand 6+ years
Open to offersNew to Platform
Languages
EnglishThai
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About

Piyapat C. is a seasoned professional in the field of Quality Assurance, with notable experience in managing stabilization and quality initiatives at TikTok Technologies Ltd. since July 2021. Piyapat has played a critical role in conducting quality assessment and enhancing labeling processes for Thai video content and training both internal and external stakeholders to ensure compliance with industry standards. Prior to TikTok, Piyapat contributed to Concentrix Services from October 2020 to July 2021, overseeing South East Asian service support and delivering actionable coaching insights. With a robust background in Information Technology from Thammasat University's Sirindhorn International Institute of Technology, Piyapat's repertoire includes data analysis and conducting effective performance enhancement strategies. Earlier roles at SDL Inc. in Bangkok included testing mobile applications, emphasizing Piyapat's strength in using the JIRA system for defect logging. Piyapat has also efficiently managed order support tasks, leveraging tools like SAP to coordinate with multiple stakeholders and deliver customer satisfaction across varied regions in the Asia-Pacific.

Experience

  • Quality Assurance

    TikTok Technologies Ltd. · 2021 — Present
    Managed quality assurance initiatives for market and labeling projects. Conducted evaluations of local Thai videos labeled by external stakeholders, and performed root cause data analysis to improve labeling processes. Trained new internal colleagues and external moderators, ensuring compliance with labeling policies.
  • Quality Assurance

    Concentrix services (Thailand) co., ltd. · 2020 — 2021
    Oversaw evaluations of TH & SEA (SG/MY/PH) service support calls and Order Support tasks (AU/NZ/TH/SG/MY/PH) using monitoring and scoring techniques. Conducted coaching sessions for personnel, collaborated with clients to update quality criteria, and performed weekly audits of agent cases to identify trends. Delivered actionable insights for team leader coaching.
  • Order Support Specialist

    null · 2020 — 2020
    Managed online orders across six countries (AU/NZ/TH/SG/MY/PH) with the use of SAP and relevant tools. Coordinated with carriers, warehouses, service support, retail stores, and customers while establishing communication through email and phone.
  • Test engineer

    SDL INC. THAILAND, BANGKOK · 2018 — 2018
    Conducted testing for mobile applications across various devices, including iOS and Android, as well as different web browsers like Windows and MacOS. Logged defects using the JIRA system and participated in weekly calibration sessions with relevant teams to enhance test quality.
  • AfterSale Service Specialist

    null
    Provided assistance to customers making online or retail store purchases. Helped resolve issues related to shipping, payment, and other inquiries while maintaining service performance to ensure customer satisfaction.
  • Sale Specialist

    null
    Furnished customers with product details and highlighted advantages aligned with their needs. Assisted in placing orders through the client's online website.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    THAMMASAT UNIVERSITY · 2013 — 2017
  • High School Program in Maths-English
    ST.JOSEPH BANGNA SCHOOL · 2000 — 2012

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