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Ploypailin P. — Senior Operations Manager from Thailand

Ploypailin P.

Senior Operations Manager

Thailand 6+ years
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About

Ploypailin P. is an experienced Operations Manager with a strong background in managing complex operations within various industries. Currently serving at Concentrix Services (Thailand) Co., Ltd since March 2025, Ploypailin is the main point of contact for client communications and is responsible for maintaining SLA compliance and driving revenue growth through effective seat utilization and client retention strategies. She is well-versed in leading high-performing teams, having implemented employee engagement and recognition programs to foster a positive work culture. Prior to Concentrix, she held the same title at The Blueground (Thailand) Co., Ltd, where she optimized the full operational lifecycle of premium rental properties and reduced costs through vendor management. As a Project Manager at Workmate Solution Co., Ltd, she drove multi-industry projects covering HR, IT, marketing, and construction, aligning deliverables with strategic goals. Her earlier tenure at Trans-cosmos Co., Ltd. saw her scale teams across contact center services and achieve record client satisfaction ratings. With a career rooted in operational excellence and efficiency, she brings strong skills in team leadership, process optimization, and strategic planning.

Experience

  • Operations Manager

    Concentrix Services (Thailand) Co., Ltd · 2025 — Present
    Served as the primary contact for client communications, issue resolution, and aligning business objectives. Oversaw complete operations to guarantee SLA compliance and customer satisfaction, while ensuring effective service delivery. Focused on strategies to enhance revenue growth, billing accuracy, and client retention. Led recruitment, training, performance evaluations, and succession planning for high-performing teams. Organized business reviews and generated operational reports to track KPIs and identify improvement opportunities. Worked collaboratively with HR, IT, Finance, Training, and QA to maintain operational readiness and compliance. Initiated employee engagement and recognition programs to enhance workplace culture and reduce turnover. Proactively managed audit readiness and compliance-related gaps, supporting continuous improvement initiatives through coaching and performance analysis.

  • Operations Manager

    The Blueground (Thailand) Co., Ltd. · 2024 — 2025
    Oversaw the entire operational cycle of premium rental properties, ensuring that setups and post-checkout processes adhered to brand aesthetics and met guest expectations while maintaining cost efficiency. Directed cross-functional teams in logistics, design, and on-site operations to ensure a seamless guest experience. Achieved reduction in operational costs by optimizing vendor management and improving processes. Managed inventory control and maintained property readiness throughout the city, upholding standards of service excellence.

  • Project Manager

    Workmate Solution Co., Ltd. · 2023 — 2024
    Executed diverse projects spanning HR, IT, marketing, and construction from planning through to completion, ensuring alignment with business goals and budgets throughout each phase. Managed planning and headcount allocation to support high-impact projects. Provided stakeholders with actionable reports outlining risks, timelines, and performance results. Contributed to the alignment of project outputs with long-term strategic objectives.

  • Operations Manager

    Trans-cosmos Co., Ltd., Thailand · 2020 — 2023
    Directed and expanded high-performing teams across seven projects involving over 150 personnel in both voice and non-voice contact center services. Enhanced workflows to boost quality, productivity, and customer satisfaction. Developed an integrated performance system encompassing QA, training, and operations to foster excellence. Successfully initiated and managed a significant e-commerce account, ensuring the highest client satisfaction rating since the project's start.

  • Assistant Operations Manager

    Trans-cosmos Co., Ltd., Thailand · 2018 — 2020
    Assisted in the daily execution of contact center operations, including forecasting and strategic planning. Ensured workforce efficiency through effective schedule optimization and performance monitoring. Collaborated with senior leadership to achieve client KPIs, guarantee SLA compliance, and control budgets.

  • Quality Assurance & Training Specialist – Airline Project

    One to One Contacts Co., Ltd., Thailand · 2016 — 2018
    Monitored real-time performance in the call center and enhanced agent skills through coaching and structured training on standard operating procedures. Created workflow documentation and knowledge bases to ensure consistent service quality. Provided evaluation reports and insights to Sales, Client, and Management teams to improve team performance and service standards.

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