Polymer M.
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Janssen M. is a Systems Support Engineer with over five years of experience supporting mission-critical online casino platforms. Based in the Philippines, Janssen currently manages hybrid on-premises and Google Cloud Platform (GCP) infrastructure at Pax‑Asia Information Corporation, ensuring high availability, storage capacity, and strict SLA compliance in a 24/7 production environment. Janssen's responsibilities include deep troubleshooting of streaming and betting issues, log analysis, root cause investigations, and incident response across distributed systems. He develops operational automation tools using PowerShell and Python to streamline diagnostics and system configuration, strengthening reliability and reducing manual errors. With prior experience in IT service desk support at Atos Information Technology and IT support for biometric registration systems at the Philippine Statistics Authority, Janssen is recognized for technical excellence, earning Employee of the Year 2025 for contributions to system stability.
Experience
System Support Engineer
Pax‑Asia Information Corporation · 2023 — PresentMaintains and supports critical online casino systems in a 24/7 production setting, ensuring service continuity and high availability. Manages resources on Google Cloud Platform, including Compute Engine and Cloud Storage, while monitoring for capacity to avert service outages. Utilizes Grafana and Zabbix for cloud and on-premises service monitoring, responding to alerts to comply with strict SLA criteria. Configures and provides support for edge devices and controllers within a hybrid infrastructure, focusing on IP addresses, gateways, and DNS settings. Engages in comprehensive troubleshooting of connectivity, streaming, and betting issues by analyzing application, server, and middleware logs. Conducts root cause analyses by correlating timestamps and logs to detect failures across distributed systems. Creates PowerShell scripts to automate log collection from various devices across multiple IP addresses, effectively streamlining diagnostic procedures. Develops Python tools for automating system configurations and control tasks, enhancing operational reliability and consistency. Performs hardware troubleshooting on controllers and edge devices, including firmware diagnostics with J-Link for accurate issue isolation. Collaborates closely with operations and engineering teams to resolve incidents and restore services in alignment with SLA targets.IT Service Desk Analyst
Atos Information Technology · 2023 — 2023Provided L1 and L2 IT support in accordance with ITIL practices, ensuring a high-quality enterprise user experience. Managed identity provisioning and security through Microsoft Entra ID, overseeing enterprise applications, MFA, and conditional access policies. Handled device management leveraging Microsoft Intune alongside on-prem Active Directory and GPO synchronization. Addressed complex ServiceNow tickets while adhering to tight deadlines, consistently achieving or surpassing defined SLA commitments.Registration Kit Operator (IT Support)
Philippine Statistics Authority · 2022 — 2023Configured and supported biometric registration systems along with related endpoint hardware. Ensured the stability of systems and adherence to government IT and security standards.
Skills & Expertise
Education
- BS Electronics and Communication EngineeringUniversity of La Salette
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