Pontsho R.
Junior Banking Customer Service Representative
Open to offersNew to PlatformAbout
Pontsho R. is a dedicated banking professional currently pursuing a FirstRand NQF 5 certificate in banking while working as a first jobber at First National Bank. In this role, Pontsho excels in understanding customer needs and providing efficient and exceptional service. Her responsibilities include growing existing client bases, acquiring new clients, and maximizing cross-selling opportunities to meet performance targets. Beyond banking, Pontsho has diverse experience in administrative roles. At Royal Funerals, she managed front desk operations, handled customer service with empathy, and aided in sales of policies. Her tenure as an assistant teacher saw her managing administrative tasks and ensuring COVID-19 compliance. Further, she has served as a teller for SBV PTY LTD, where she was responsible for counting and balancing cash deposits. Her administrative skills, sales acumen, and experience in client relationship management make her a valuable asset in any professional setting.
Experience
First Jobber
First National Bank · 2025 — PresentUnderstood customer needs while delivering prompt and exceptional services. Engaged in simultaneous learning and contributed to the growth of client bases, acquisition of new clients, and conversion of leads into sales. Monitored sales and service activities to align with performance goals. Actively managed client relationships and portfolios, while upholding FNB’s values to ensure fair treatment and ethical service delivery.Receptionist (Administration)
Royal Funerals · 2024 — PresentExecuted general administrative tasks including front desk management, tracking delivery schedules, and handling client complaints. Provided customer service with empathy during sensitive times, ensuring families received desired services related to décor and obituaries. Engaged in sales by recruiting new clients and upgrading policies, while developing and reviewing business plans to achieve performance targets. Worked with various products such as Death, Living, Investments, and Retirement Annuities.Assistant Teacher
COVID-19 Recruit (Administration) · 2020 — 2021Managed front desk operations and conducted administrative tasks including document drafting and minute-taking. Captured temperatures of learners and teachers to comply with COVID protocols, and reported COVID cases to the health department.Teller
SBV PTY LTD · 2019 — 2020Handled counting of money for delivery to the community and the Reserve Bank. Upgraded skills for compliance with money regulatory systems and balanced cash deposits from entities such as FNB and ABSA.
Skills & Expertise
Education
- Diploma in Public RelationsIndependent Institute of Education · 2016 — 2019
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