Pontso M.

Pontso A. is a committed Administrative professional with experience in reception and call center roles, characterized by strong organizational skills, effective office administration, and proficient use of Microsoft Office. At Obit Panel beaters and Projects, she served as a Receptionist and Administration Officer where she facilitated effective communication by directing calls and managing customer inquiries. She was responsible for preparing documentation for meetings, interpreting management directives, and maintaining efficient office processes. Previously, at Cover Direct, she thrived as a call center agent, adhering to scripts to achieve high standards in call time and quality, while educating customers on services and resolving product concerns. Pontso holds a Diploma in Business Studies, with expertise in financial accounting and bookkeeping, reinforcing her strong administrative support capabilities. Her education and experience underpin her ability to manage diverse tasks and enhance team collaboration.