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Pooja S. — Mid-Level EdTech Operations Manager from India

Pooja S.

Mid-Level EdTech Operations Manager

India 6+ years
Open to offersNew to Platform
Languages
EnglishHindi
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About

Pooja S. is a dedicated professional in the Edtech industry with over 11 years of experience. She currently excels as an Assistant Manager at EC-Council Pvt. Ltd, where she has implemented strategic data integration solutions leading to a significant annual savings of $200k. Her role involves coordinating across global teams to manage logistics, student relationships, and marketing activities. Pooja's efforts have enhanced operational efficiency, reducing sales errors by 55% and increasing customer satisfaction by 15%. Previously, at First Advantage Pvt. Ltd, she utilized the Lexis Nexis platform for background checks and addressed process gaps through effective use of JIRA. Her experience extends to HDB Financial Services as a Senior Telecalling Officer, where she consistently met monthly collection targets. Pooja holds an MBA from ITM Kandivali and is currently pursuing further certification in Business and Data Analysis from UpGrad.

Experience

  • Assistant Manager- iLearn Business

    EC-Council Pvt. Ltd · 2019 — Present
    Coordinated activities with various back-end teams across multiple regions, including the USA, Malaysia, and India, concerning logistics, student relationships, and grievances. Maintained reports and data related to business operations in the Salesforce CRM and BI. Enhanced sales efficiency by implementing a change control process that reduced errors by 55%. Monitored the distribution of deliverables and tracked revenue accrual. Provided consultative support throughout the customer journey to assist clients in overcoming challenges and achieving their objectives. Conducted a sentiment analysis to resolve issues, leading to a 15% boost in customer satisfaction ratings. Engaged in SQL tasks, including creating and modifying tables with DDL commands and managing transactions with TCL commands.

  • Senior Analyst

    First Advantage Pvt. Ltd. · 2014 — 2019
    Utilized the Lexis Nexis platform for conducting background checks on candidate information and updated records in Excel. Identified and reported on process gaps, ensuring documentation remained current. Managed day-to-day issues through JIRA. Maintained consolidated data for intercompany clients across various regions including EMEA, APAC, NAPAC, and AU. Organized calibration calls with team leads to address process gaps and followed up on resolutions with the Vendor management team and Associates. Monitored turnaround times for checks and provided weekly updates on delays. Compiled weekly and monthly reports focused on process improvement and productivity tracking for team members.

  • Senior Tele Calling Officer

    HDB Financial services · 2013 — 2014
    Focused on meeting monthly collection targets and followed up daily for credit card bill payments. Maintained detailed Excel records of client information.

Skills & Expertise

Account ManagementCustomer ServiceData AnalystE-learning Content Creator

Education

  • MBA
    ITM Kandivali Branch Institute of Technology Management · — — 2019
  • B.COM
    Shankar Narayan College · — — 2013
  • H.S.C
    Shankar Narayan College · — — 2010
  • S.S.C
    Shantinagar High School · — — 2007

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