Pooja D.

Pooja D. is a dedicated Infra Support Associate with robust experience in Microsoft 365 administration and Intune device management. Currently at Accenture, she effectively manages seven tenants and over 12,000 devices, ensuring comprehensive device onboarding across Windows and Mac systems. Her meticulous administration of Intune configuration policies has fortified device governance through password rules and OS update standards. As a part of the endpoint security management, she is proficient in configuring Microsoft Defender, providing L2/L3 support to resolve complex Intune and endpoint issues. Pooja’s previous M365 experience included managing seven tenants with 15,000 users, focusing on user management, billing updates, and service health monitoring, as well as handling the intricacies of Exchange Online and Teams administration. With a foundation in mathematics and notable academic achievements from Lady Doak College, she brings a structured and analytical approach to her support roles. Her skills extend to PowerShell and Python, enhancing her capacity to perform advanced system administrative tasks.