Pooja R.
Mid-Level BPO Team Leader
Open to offersNew to PlatformLanguages
HindiMarathi
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About
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Experience
Assistance Team Leader
HDB Financial Services · 2023 — 2025Oversaw a team of 18 agents managing a data portfolio of 1,500 valued at 22 crores. Formulated action plans at the beginning of each month to meet targets, analyzed previous month's performance, and achieved monthly collection targets for various products.Telecaller
Ring Finance · 2022 — 2022Worked in the Collection department focusing on higher DPD.Team Leader
Sequel ConsultantSupervised 9 agents handling a data count of 1,300 with a total value of 2.24 crores. Focused on data strategy, organized agent performance reviews, and maintained a high standard of call quality.Senior Financial Advisor
DPDzeroServed as a Senior Financial Advisor providing guidance based on financial data.
Skills & Expertise
Education
- 12thHemu Kalani Jr. College · — — 2019
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