Poonam J.
Mid-Level BPO Operations Manager
Open to offersNew to PlatformAbout
Poonam J. is a seasoned Team Lead with over four years of experience in operations and business development. She has a proven track record at Teleperformance, managing a team of fifteen as a Subject Matter Expert, where she enhanced customer satisfaction by optimizing data interpretation and streamlining communication processes. Her skills in Operations Management, Team Supervision, and Floor Operations have been effectively utilized to deliver training and increase productivity. Poonam's background in healthcare as an ECG analyst at CHC Healthcare Centre further underscores her versatility in handling Data Entry and quality analysis. Her educational credentials include a B.Pharm from Uttarakhand Technical University, complemented by her SAS Base certification. Fluent in English, Punjabi, and Hindi, she operates primarily out of New Delhi, India.
Experience
Team Lead
Teleperformance (TP) · 2022 — 2023Managed a team of fifteen members while serving as a Subject Matter Expert.Analyst
Teleperformance D I B S · 2020 — 2022Engaged in data interpretation and optimization, gathered data, curated content, verified documents, conducted quality analysis, and performed product classification and categorization.ECG analyst
Chc health care centre · 2018 — 2020Monitored cardiac data by interpreting ECG raw strips and submitting findings.
Skills & Expertise
Education
- B.Pharmauttarakhand technical university · — — 2016
- XIIthHindi · — — 2012
- XthHindi · — — 2010
Interested in this professional?
Sign in as an employer to save this profile or invite Poonam J. to a job.
Sign in as an employer