Poornima S.
Junior eCommerce Operations Specialist
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Poornima S. is a seasoned eCommerce professional based in Lucknow, India, with substantial experience in managing operations for the Flipkart process at Startek. In her role as a Senior Executive, she excels at developing strategic relationships and optimizing eCommerce operations to increase profitability. Poornima has demonstrated proficiency in sales tracking and implementing strategic planning initiatives to enhance branded and unbranded organic traffic by 74%. With a hands-on approach in business development, she has effectively led efforts in special promotions planning and P&L administration. Her previous role as HR Manager at RFS India Pvt Ltd involved comprehensive management of the employee lifecycle, ensuring adherence to labor laws. As a Business Development Manager at BPO Infotech Solutions, Poornima successfully collaborated with cross-functional teams to drive business growth. She holds a B.Tech degree from Dr. A. P. J. Abdul Kalam Technical University, underscoring her robust analytical and organizational skills.
Experience
Senior Executive
Startek (Flipkart Process)As a key executive for Flipkart, I develop long-term relationships with sellers and collaborate with teams to onboard the best possible selection of sellers. I am involved in various aspects of business, including returns, ordering, and service management. Additionally, I co-own the PLA, identify business opportunities, and create sustainable business models to address them. I also lead account managers in seller onboarding for FBF (Fulfillment by Flipkart) and optimize site performance alongside third-party promotional campaigns.HR Manager
RFS India Pvt LtdIn my role as HR Manager, I oversaw all stages of the employee lifecycle, from recruitment to separation. This included formulating HR policies, onboarding new staff, conducting performance reviews, and managing the separation process while ensuring adherence to labor laws and regulations.Business Development Manager
BPO Infotech SolutionsI identified and addressed business development challenges proactively, guided by a comprehensive understanding of the industry and customer expectations. I leveraged strong collaborations with cross-functional teams within sales, marketing, and product development to achieve shared objectives and drive successful business results.
Skills & Expertise
Education
- B.TechDr. A. P. J. Abdul Kalam Technical University, Lucknow · — — 2018
- IntermediateAwadh Public School, Lucknow · — — 2014
- High SchoolAPS Academy, Lucknow · — — 2011
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