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Prabha S. — Mid-Level Pharmacy Technician from United States

Prabha S.

Mid-Level Pharmacy Technician

United States Less than 1 year
Open to offersNew to Platform
Languages
EnglishHindiTeluguNepali
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About

Prabha S. is a seasoned Pharmacy Technician with over four years of experience in pharmacy fulfillment environments, prominently at renowned organizations such as Walgreens and Walmart Supermarket. In her roles, she has meticulously prepared and labeled medications, handled WAGG shipping processes, and ensured seamless customer fulfillment. Prabha possesses notable expertise in utilizing pharmacy software for processing orders and data entry, maintaining high accuracy and confidentiality per HIPAA guidelines. Her proficiency extends to resolving complex insurance-related issues, processing claims, and engaging in efficient customer support, which she has demonstrated in both U.S. and international settings like United Health Group in Hyderabad, India. She is licensed by the Kentucky Board of Pharmacy and certified in CPR, further underscoring her commitment to excellence in pharmacy operations. Prabha is adept in the Microsoft Office Suite, and her communication and problem-solving skills enhance her capacity to work independently or collaboratively within fast-paced pharmacy settings.

Experience

  • Pharmacy Technician

    Walgreens · 2025 — Present
    Provided customer fulfillment and support. Prepared medications by weighing and packaging them accurately. Labeled prescription containers with correct patient and drug information. Managed phone calls and processed WAGG shipping. Resolved insurance-related issues and organized medication inventory. Handled billing, payments, and refunds. Ensured precise dosage calculations before pharmacist verification and entered prescription data into the pharmacy computer.
  • Pharmacy Technician

    Walmart Supermarket · 2024 — 2025
    Accurately processed and filled prescriptions in compliance with Walmart pharmacy standards and state regulations. Assisted pharmacists with medication orders, ensuring correct dosage and labeling. Managed customer interactions through phone calls and inquiries, providing status updates on prescriptions. Communicated with doctors for refill requests via fax. Handled WAGG shipping logistics, including packaging and tracking. Verified insurance coverage and resolved claim rejections, maintaining accurate data entry for patient and billing information. Restocked medications and ensured compliance with HIPAA guidelines while delivering exceptional customer service.
  • Pharmacy Technician

    United Health Group · 2015 — 2016
    Addressed customer inquiries through phone, email, and chat regarding insurance claims, coverage, and billing. Resolved complex issues related to claim denials and eligibility questions while ensuring HIPAA compliance. Updated patient records and processed claims efficiently. Collaborated with billing and clinical teams to resolve escalated issues and enhance service delivery. Educated patients on insurance benefits and available resources while consistently meeting performance metrics.