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Prachi S. — Junior Customer Operations Specialist from India

Prachi S.

Junior Customer Operations Specialist

India 6+ years
Open to offersNew to Platform
Languages
EnglishHindi
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About

Prachi S. is a seasoned professional with extensive experience in various operations and customer-facing roles. Currently serving as an Operations Customer Expert at Teleperformance, Prachi has honed her skills in customer operations for leading e-commerce platforms like Flipkart. Previously, she worked as a Business Development Executive at SRJ India, focusing on international sales for DU Postpaid. Her journey also includes important roles at Paytm (Shree Ram Group) where she was an Associate, Off Trainer, and Auditor, working on documents verification, quality checks, and onboarding. During her tenure at Standard Motocorp Pvt. Ltd., she served as an Insurance Advisor, specializing in insurance sales for Maruti cars. Her academic background includes an MBA with a focus on Marketing and HR from the Eurasian Institute of Management in Bhopal. Prachi has also gained valuable experience as a volunteer with NSS and has been recognized in college-level speech and dance competitions. Fluent in English, Hindi, and Marathi, she excels in diverse and dynamic work environments.

Experience

  • Associate/ off trainer/ Auditor

    Paytm (Shree Ram Group) · 2020 — 2025
    Conducted documents verification, quality checks, and training for onboarding.
  • Operations Customer Expert

    Teleperformance · 2023 — Present
    Engaged in operations to provide customer support.
  • BDE

    SRJ India · 2023 — 2023
    Handled sales in the international process for DU Postpaid.
  • Insurance Advisor

    Standard Motocorp Pvt. Ltd. · 2018 — 2020
    Managed customer queries related to Maruti Car Insurance and targeted insurance goals.
  • Sales and Service Executive

    Tvs Motors
    Provided sales and service support for automotive products.

Skills & Expertise

Education

  • MBA With Marketing And HR
    Eurasian Institute Of Management Bhopal · 2019 — 2021
  • B.S.C With Computer Application
    Nachiketa College · 2014 — 2017
  • Higher Secondary
    Shri Gurunanak M G H S S · — — 2014

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