prasad J.
Senior Quality Assurance Manager
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Prasad J. is a seasoned Senior Manager Quality Assurance & Customer Care Leader with over 25 years of extensive experience in the garment and textile manufacturing industries. He is highly skilled in driving operational excellence through QA Process Management & Control, ISO compliance, and KPI-based performance monitoring. Prasad has transformed QA systems across multiple factories by leading cross-department training and implementing evidence-based technical solutions, consistently reducing rejection rates and strengthening buyer confidence. Currently, at Naturub Export International, the largest garment accessories manufacturer in South Asia, Prasad is responsible for leading QA and customer care operations, ensuring ISO compliance, and acting as the primary technical interface with key clients, including Brandix and Hirdaramani. He has significant expertise in Supplier & Factory Quality Management, AQL Systems & Audit Compliance, and Product Development to Bulk Production. His previous roles include managing multi-site supplier QA operations for a UK-based buying house and leading QA initiatives at Vogue Tex (Pvt) Ltd., emphasizing his leadership skills and commitment to quality standards.
Experience
Snr.MANAGER QUALITY ASSURANCE & CUSTOMER CARE
NATURUB EXPORT INTERNATIONAL · 2022 — PresentOversee complete QA and customer care operations from the raw material stage to post-shipment support in elastic manufacturing. Drive compliance with ISO standards, manage supplier audits, and monitor KPI performance. Serve as the main technical contact for customers, facilitating factory visits, pre-production meetings, and addressing product concerns. Implement corrective actions to minimize customer complaints through SOP enhancements and intervention strategies at the production level. Conduct structured training for cross-functional teams in line with product requirements.HEAD OF QUALITY ASSURANCE
MATALAN LIAISON OFFICE · 2015 — 2021Oversee supplier QA operations across various sites on behalf of the Matalan UK buying office, ensuring adherence to buyer specifications. Monitor delivery timelines by implementing supplier QA measures and production controls. Supervise QA teams to guarantee effective execution of in-line and final inspections. Act as the primary technical liaison between buyers and factories for specifications, testing, and approval processes. Hold final approval authority for samples throughout all development phases and manage supplier performance while addressing quality and delivery risks.MANAGER GROUP AQL
VOUGUE TEX (PVT) LTD · 2010 — 2014Directed QA operations across seven manufacturing sites to ensure AQL compliance and adherence to buyer standards. Supervise a team of 38 QA executives responsible for inspection processes and decisions regarding shipment releases. Standardize QA protocols to enhance inspection accuracy and audit results. Conduct audits and monitor production quality at various facilities. Lead initiatives focused on corrective and preventive quality measures to address recurring defects, while assisting in resolving technical issues throughout development and bulk production phases.QUALITY ASSURANCE Snr.TECHNICIAN
TESSA STEWARTS & ASSOCIATION (PVT) LTD · 2004 — 2010Managed comprehensive QA functions across multiple factories catering to USA buyers. Execute in-line and final inspections to guarantee quality and compliance for shipments. Facilitate sample approvals through all development stages according to buyer specifications. Serve as a liaison among buyers, factories, and merchandising teams while providing technical support to enhance quality and consistency in production processes.QUALITY ASSURANCE IN CHARGE
INDIGO GARMENTS (E.P.Z) LTD. · 2001 — 2003Oversaw QA functions across cutting, sewing, washing, and finishing operations. Developed and implemented in-process QA systems while ensuring control over washing quality and shade consistency. Conduct final audits and monitor overall production performance to achieve compliance goals. Focus on reducing rejection rates through preventive QA measures and process control.QUALITY CONTROLLER
STEWARTS LANKA (PVT) LTD. · 1996 — 2001Initiated career within a buying office environment, gaining comprehensive exposure to garment manufacturing processes from cutting to packing. Perform in-line and final inspections in accordance with AQL standards. Assist in sample development, approvals, and ensure readiness for production while coordinating activities among buyers, factories, and merchandising teams.
Skills & Expertise
Education
- G.C.E A/LHoly Cross College, Kalutara · — — 1994
- G.C.E. O/LHoly Cross College, Kalutara · — — 1991
- Diploma In Clothing TechnologyClothing Industry Training Institute, Rathmalana, Sri Lanka
- Garment Production ManagementClothing Industry Training Institute, Rathmalana, Sri Lanka
- Production Organization & ManagementUniversity of Moratuwa, Sri Lanka
- Textile Technology for the garment industryUniversity of Moratuwa, Sri Lanka
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