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Prateek S. — Senior Quality Assurance Analyst from India

Prateek S.

Senior Quality Assurance Analyst

India 3-6 years
Open to offersNew to Platform
Languages
English
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About

Prateek P. is an experienced Quality Analyst specializing in process improvement and data-driven insights within the B2B marketplace, e-commerce, and business outsourcing domains. At Designrush Company, he proactively identifies internal process enhancements, analyzes market data to uncover patterns, and supports outreach and marketing strategies with actionable insights. Previously, Prateek contributed to Deallshare Company and DTA Business Solution by monitoring service quality and leading market research and lead generation efforts. He brings a robust technical background, leveraging MS Excel, Tableau, and data visualization skills to generate detailed reports and improve operational efficiency. Prateek holds a Bachelor’s in Technology from Government Engineering College, Bharatpur, and has earned certifications in Excel Data Visualization and Lean Six Sigma Yellow Belt.

Experience

  • Quality Analyst

    Designrush Company · 2023 — 2026
    Identified opportunities to enhance internal processes and assisted in implementing improvements. Monitored ongoing tasks, providing daily and weekly reports to the outreach manager. Conducted data analysis to uncover trends and patterns relevant to outreach and marketing strategies.
  • Quality Analyst

    Designrush Company · 2022 — 2023
    Applied data scraping techniques and engaged in lead generation activities, while gathering and researching contact details of company decision-makers to support outreach strategies.
  • Data Prospector

    Deallshare Company · 2021 — 2022
    Monitored the quality and effectiveness of incoming calls and emails, delivering daily feedback both verbally and in writing and pinpointing opportunities for process improvements.
  • Quality Analyst

    DTA Business Solution · 2020 — 2021
    Performed lead generation tasks focused on acquiring potential clients and contacts.
  • Market Research Analyst

    Mattsenkumar LLC · 2020 — 2020
    Conducted market research activities to support organizational objectives.
  • Senior Quality Analyst

    Teleperformance · 2019 — 2020
    Handled quality analysis responsibilities, contributing to the process evaluation framework.
  • Quality Analyst

    Teleperformance · 2018 — 2019
    Carried out quality analysis tasks related to customer support operations.
  • Customer Care Executive

    Company not specified
    Managed customer care activities, delivering service through direct communications.

Skills & Expertise

Education

  • Bachelor's Degree in Technology
    Government Engineering College, Bharatpur · 2011 — 2015

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