Precilla A.
Mid-Level Background Screening Specialist
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Precilla A. is a results-driven professional with a strong background in customer service and financial services, specializing in compliance and extensive background screening. With experience as a Contractor at ScoutLogic LLC, she has performed comprehensive background checks adhering to FCRA regulations, including criminal history, employment and educational verifications, identity and credit checks, and managed client onboarding processes. Her tenure at EXL Services Philippines involved supporting insurance products for Suncorp Insurance, handling customer inquiries, policy renewals, and ensuring compliance with Australian regulations. Additionally, at Optum Global Solutions, she resolved healthcare benefit inquiries for Medicare and Retirement plans, coordinating with providers to facilitate member access. Precilla excelled in delivering quality service across her roles at leading firms, ensuring operational excellence and regulatory compliance.
Experience
Contractor
ScoutLogic LLC · 2021 — 2026Conducted thorough background screenings in compliance with FCRA regulations, covering various areas such as criminal history, employment verification, and educational credentials. Provided client and candidate support through phone and email, addressing queries related to accounts and screenings. Facilitated new client onboarding, including account administration and screening package setup. Coordinated drug testing and health screenings while ensuring accurate reporting. Researched court records and other public information through government portals. Validated applicant credentials using online research tools. Oversaw process evaluations to maintain a 100% quality assurance rating aligned with compliance standards.Customer Service Representative (Suncorp Insurance)
EXL Services Philippines · 2020 — 2021Managed customer inquiries and policy servicing related to various insurance products, ensuring adherence to regulatory standards. Handled policy renewals, premium payments, and billing updates to maintain documentation integrity. Updated customer accounts and verified contact details. Identified eligible leads for loyalty program discounts based on customer claims history. Provided compliant service by communicating policy information in line with Australian insurance regulations.Customer Service Representative (Medicare and Retirement)
Optum Global Solutions (United Healthcare) · 2020 — 2020Addressed inquiries about healthcare benefits and coverage for UnitedHealthcare members. Verified coverage comprehensively for various services to facilitate patient access. Managed account updates, ensuring timely adjustments and modifications. Coordinated with healthcare providers and pharmacies to resolve member inquiries effectively. Met established KPI goals for productivity and customer service.Customer Service Associate
VISA Philippines Business Processing Center Corp · 2018 — 2018Assisted ADP Visa debit cardholders with payroll account inquiries and balance verifications. Resolved billing issues and processed dispute claims efficiently. Guided customers in account management and card services to improve their overall experience. Achieved consistent performance aligned with KPI targets.Customer Service Representative
Genpact · 2016 — 2017Managed credit card payment processing along with account adjustments to uphold regulatory standards. Ensured accuracy of customer accounts through diligent updates and management of user requests. Provided support for online banking inquiries, including password resets and electronic billing assistance. Oversaw credit card activation and facilitated secured card application updates.Sr. Operations Representative
Capital One Philippines Support Services Corp · 2014 — 2015Handled credit card billing inquiries and processed fraud dispute claims as per banking policies. Enhanced customer experience by ensuring accuracy in account information and supporting online banking access. Managed changes for authorized users and facilitated balance transfers while evaluating eligible offers to enhance financial solutions for customers.Customer Account Executive (Comcast)
Transcom Worldwide Philippines, Inc. · 2013 — 2014Assisted customers with billing inquiries while conducting basic troubleshooting for cable, internet, and landline services. Scheduled technician appointments and streamlined service dispatch requests. Processed customer payments efficiently through various transaction methods and promoted telecommunications products and services.Inbound Sales Representative (Telstra)
Teletech Offshore Investments B.V. · 2012 — 2012Supported small business clients with inquiries regarding landline, mobile, and high-speed internet services, ensuring effective resolutions. Managed payment processing and billing inquiries, coordinating service transfers and account updates. Evaluated account eligibility and processed authorized credit applications.Customer Service Representative
SYKES Asia, Inc. (Foundever) · 2010 — 2012Managed credit card payment processing and balance transfers, ensuring regulatory compliance. Improved customer account accuracy through systematic updates and management of user access requests. Handled online banking inquiries and supported credit card activation along with application updates. Analyzed customer needs and offered tailored account enhancement options.
Skills & Expertise
Education
- High School DiplomaLas Piñas East Municipal High School · — — 1993
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